Technical Support - Learning Program

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Learning Program is open in the Customer Success department, which is responsible for supporting and maintaining key parts of our global business, solving complex issues while also gaining exposure to some of the biggest names in the industry.

We are looking for future colleagues that are detail-oriented, rigorous, methodical, analytical, and proactive. During the six months of your program, you will have a coach and access to various teams, from the most technical to the most business-oriented.

Learning Program details:

• 6 months paid collaboration
• 6/8 hours/day
• Presence in the office is crucial during the learning program
• Daily training at an agreed timeframe
• Permanent contract if successfully passes the first months
• Start Date: March 2027

Responsibilities:

• Review and prioritize support tickets, resolving issues promptly.
• Analyze reported issues, conduct root cause analysis, and apply troubleshooting methods.
• Communicate with users to gather details and ensure clear understanding.
• Collaborate with teams to escalate complex issues and find long-term solutions.
• Document ticket resolutions to enhance the knowledge base.
• Monitor ticket queues to meet service level agreements (SLAs).
• Provide regular updates to users on ticket status.

Eligibility for the program:

• Fluency in English is an absolute must
• Good knowledge of Java, XML, SQL/Oracle -> pass the technical test
• Fresh graduates / final year students/ professionals interested in career conversions
• Ability to adapt and work under pressure
• Team player, positive attitude, willingness to learn and evolve
• Ability to work and perform independently

Recruitment Process

The recruitment process will take place throughout November and December and includes the following stages:

• Initial short discussion
• In‑office presentation of the company, team, and program, followed by an in‑office technical test
• Technical discussion online
• Final in‑office interview with the Hiring Manager

#Li-Hybrid

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

About Us

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences.

Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

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Working at Broadridge

Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.