Technical Support Representative (Remote)

Technical Support Representative (Remote) Nexis Builds 100% Remote | Full-Time | Flexible Hours Are you a natural problem-solver who thrives on helping others? Do you enjoy guiding customers through technical solutions while working from the comfort of your home? If so, Nexis Builds is looking for a Technical Support Representative to join our growing remote team! What Makes Us Unique? At Nexis Builds, we don't just provide engineering and construction solutions we build trust, innovation, and a seamless customer experience. As a Fortune 500 company, we believe in setting high standards not just for our projects but also for our people. What You'll Get Working with Us: Career Growth & Development We invest in your success with ongoing training, mentorship, and opportunities for advancement. Your career matters to us! 100% Remote Flexibility Say goodbye to long commutes and work comfortably from home while staying fully connected with a dynamic and supportive team. Cutting-Edge Technology Work with top-tier tools and resources that make your job easier and more efficient. Inclusive & Collaborative Culture At Nexis Builds, you're not just an employee you are part of a team that values your voice, ideas, and contributions. Competitive Pay & Benefits Enjoy industry-leading compensation, performance bonuses, and comprehensive benefits. Make an Impact Your support directly improves customer experience, product innovation, and operational efficiency. You'll be making a real difference! What You'll Be Doing: Be the First Line of Support Answer incoming calls from customers and installers, providing expert guidance on operations, troubleshooting, maintenance, and installation support. Deliver Top-Notch Customer Experience Promote and maintain positive customer relations by offering clear, friendly, and professional assistance at all times. Guide and Troubleshoot Like a Pro Provide over-the-phone troubleshooting and repair support to customers and installers, ensuring smooth resolutions. Teach and Train Instruct installers and customers on proper equipment installation, operation, and maintenance, ensuring they fully understand their responsibilities. Problem-Solve Efficiently Administer service programs to resolve technical issues and provide long-term solutions. Coordinate On-Site Support Dispatch installers for hands-on service when issues go beyond phone troubleshooting. Keep Everything Organized Prepare and maintain daily logs and records, ensuring service calls, issues, and resolutions are well-documented. Help Improve Our Products Identify recurring issues and recommend product improvements based on customer feedback and troubleshooting experiences. Training is provided Well ensure you have the tools and knowledge needed to succeed in this role! What We are Looking For: Experience in Customer or Technical Support Prior experience in a call center or technical support environment is a plus. Technical Aptitude You are comfortable troubleshooting software, hardware, or technical products and can explain solutions in a clear, easy-to-understand way. Strong Communication Skills You can simplify technical jargon and maintain a professional, friendly tone with customers. Problem-Solving Mindset You can think critically and find effective solutions while keeping a calm, composed approach. Candidates must be open to working a 40-hour flexible schedule within working hours. Comfortable with Remote Work You have a reliable internet connection, a quiet workspace, and the ability to work independently while staying engaged with the team. Are you ready to build your future with Nexis Builds? Apply today and become part of a company that values your skills, supports your growth, and empowers you to succeed!