Technical Support Specialist

Key Responsibilities:

• Prepare new computers with the operating system and required applications for end users.
• Resolve hardware, software, and peripheral issues effectively.
• Diagnose system errors and other technical issues.
• Respond to user queries via email or phone in a timely manner.
• Troubleshoot and resolve problems related to networks and computer systems.
• Follow up with staff to ensure full resolution of reported issues.
• Provide remote support to make changes and fix problems as needed.
• Run reports to analyze common complaints, identify trends, and recommend solutions.
• Keep hardware and software systems up-to-date to ensure optimal performance.

Qualifications:

• Bachelor’s degree in Engineering, Information Systems, or Computer Science.
• 3 to 5 years of relevant experience in IT support or system administration.
• MCSE (Microsoft Certified Solutions Expert) 2012 or 2016 certification (Mandatory).
• A+ and N+ certifications or equivalent knowledge.
• Preferred: CCNA certification.
• Excellent command of English and Arabic (written and spoken).
• Strong analytical and troubleshooting abilities.
• Effective communication and interpersonal skills.
• Ability to work both independently and collaboratively in a fast-paced environment.