Technical Support Specialist

Overview We are looking for a customer-focused Technical Support Specialist to join our team. You’ll be the first point of contact for clients, helping resolve technical issues efficiently while delivering an excellent support experience. Key Responsibilities Provide customer-facing technical support via calls Troubleshoot issues related to integrations, API calls, and internal tools within SLA Perform technical triaging and clearly document issues for escalation to engineering when needed Collaborate closely with Onboarding, Activations, Content, and Customer Success teams Maintain accurate documentation, FAQs, and troubleshooting guides Work closely with direct managers to resolve the majority of customer issues Requirements 1+ year of experience in a technical support or similar role Strong troubleshooting and problem-solving skills Experience using ticketing systems and soft-phone tools Basic understanding of APIs, integrations, and (preferably) POS or restaurant tech systems Excellent communication skills with the ability to simplify technical concepts Ability to thrive in a fast-paced, customer-facing environment Comfortable supporting customers across different regions and time zones Fluent in English and Arabic (experience supporting MENA customers over phone is a plus) Preferred Profile Early-career professionals looking to grow in technical support Hands-on, detail-oriented, and proactive problem solvers Team players with a strong sense of ownership Location Cairo