Technical Support Specialist

We are looking for a Technical Support Specialist to join our team. In this role, you will provide high-level technical assistance to our customers, ensuring effective problem resolution and outstanding service. You will focus on troubleshooting and resolving technical issues related to our products and services.

• Provide support for all technical inquiries related to our products and services, understanding both software and hardware aspects.
  
• Maintain a high resolution rate by troubleshooting technical problems via phone, email, and professional conversations. Use remote support tools such as TeamViewer, Skype, or Zoom to assist customers effectively.
  
• Utilize various task management systems, such as Jira, Trello, and Asana, for logging and tracking support requests, ensuring detailed documentation of issues and steps taken to resolve them.
  
• Engage with customers to understand their technical issues, providing clear and timely information throughout the resolution process.
  
• Collaborate with other technical teams to address complex issues and contribute to product improvements based on customer feedback.
  

• Customer satisfaction ratings based on feedback from external stakeholders.
  
• Maintain a high rate of resolution for technical requests.
  
• Accurate documentation and management of tasks.
  
• Demonstration of professionalism and effective communication in all interactions
  

Required Qualifications:

• High school diploma or higher (technical orientation preferred) or relevant work experience.
  
• Proficient in Serbian and English (minimum B2 level).