Technical Support Specialist

The Software Technical Support Specialist provides technical and customer support for multiple proprietary software applications developed and maintained by DataPath. This role is responsible for assisting clients by phone and email with software functionality, troubleshooting technical issues, conducting research, and providing user guidance and training.

The ideal candidate is technically inclined, highly organized, an excellent communicator, and able to work independently while delivering exceptional customer service in a fast-paced environment.

Essential Duties and Responsibilities

• Respond to client inquiries via phone and email regarding proprietary software applications and related services
• Troubleshoot, research, and resolve software and technical issues in a timely and professional manner
• Provide software navigation assistance and user support to clients
• Conduct client training and explain software functionality clearly and effectively
• Document customer interactions, technical issues, and resolutions accurately
• Prioritize and manage multiple support requests simultaneously
• Follow established procedures and workflows to ensure consistency and quality service
• Escalate unresolved or complex issues appropriately
• Maintain a positive, professional, and customer-focused attitude during all client interactions
• Collaborate with internal departments to support client needs and issue resolution
• Adapt quickly to changing priorities, products, and business needs