Technical Support Specialist

We're partnering with an established international technology business that is continuing to expand its presence across European markets. With a growing customer base and a strong focus on delivering intuitive, reliable software solutions, they're looking for a German-speaking Technical Support Specialist to join their customer-facing team.

This is an excellent opportunity for someone who enjoys combining technical problem-solving with exceptional customer service. You'll be helping businesses maximise the value of their software, resolving technical challenges and ensuring customers receive a consistently positive experience.

You'll join a collaborative, internationally connected team where your ideas are valued, your technical expertise will continue to develop and you'll have the opportunity to make a genuine difference to customer satisfaction.

The Opportunity

Working within a busy and supportive customer operations environment, you'll become a trusted point of contact for customers across the German-speaking market.

Your focus will be on understanding customer challenges, diagnosing software-related issues and providing clear, practical solutions. You'll also play an important role in helping customers become more confident and effective users of the technology.

Key responsibilities include:

• Delivering high-quality technical and product support to German-speaking customers through telephone, live chat and digital support channels.
• Investigating, troubleshooting and resolving a variety of software-related queries, from straightforward user questions to more complex technical challenges.
• Guiding customers through product functionality, helping them get the most from the platform.
• Using remote support and screen-sharing tools to investigate and resolve technical issues.
• Managing multiple customer enquiries while maintaining excellent service standards and response times.
• Identifying recurring technical issues, sharing feedback and contributing ideas to improve the overall customer experience.
• Collaborating with colleagues across technical, operational and customer-facing teams to ensure effective resolution of issues.

What We're Looking For

We're interested in speaking with customer-focused professionals who enjoy technology, thrive on problem-solving and can confidently communicate technical information to a non-technical audience.

Ideally, you'll bring:

• Approximately 1–3 years' experience in a technical support, application support or SaaS customer support environment.
• Native-level or equivalent professional fluency in German, both written and spoken.
• Strong English communication skills for working with international colleagues.
• Proven experience troubleshooting software issues and supporting customers via telephone and digital channels.
• Excellent analytical and problem-solving abilities, with a logical approach to diagnosing technical challenges.
• The ability to explain complex technical concepts in a clear, straightforward and customer-friendly way.
• A calm, organised and professional approach, even when managing competing priorities.
• A genuine interest in technology and the ability to learn new software products quickly.
• A university degree or equivalent higher education qualification.
• Eligibility to work in Germany.

Previous experience supporting cloud-based software products or working in a fast-paced technology business would be particularly advantageous.

What's on Offer?

• €45,000 base salary
• Permanent, full-time employment with an established international technology business.
• Flexible remote or hybrid working options within Germany.
• 25 days' annual leave, plus applicable public holidays.
• Employee wellbeing and assistance support.
• Exposure to an international business with continued opportunities for professional development.
• The chance to contribute to product improvements and customer experience initiatives.
• A friendly, collaborative working environment with colleagues who are passionate about technology and customer service.

Interested?

If you're a German-speaking technical support professional who enjoys solving problems, supporting customers and working with modern software technology, we'd love to hear from you. Apply today to find out more about this opportunity and the business behind it.