Technical Support Specialist

Are you a resourceful IT professional who enjoys solving problems, helping people, and keeping technology running smoothly?

FedPoint is seeking a Technical Support Specialist to join its IT Infrastructure team. In this highly visible role, you will support employees across the organization, manage service desk requests, administer user access, coordinate employee technology onboarding and offboarding, and help maintain the company’s hardware and software environment.

What You’ll Do

• Resolve technical incidents, service requests, and escalations while meeting established service-level expectations.
• Manage user accounts, security groups, permissions, and access within Active Directory, Microsoft Entra ID, Microsoft 365, and other enterprise applications.
• Support employee onboarding, transfers, role changes, contractor provisioning, and terminations.
• Coordinate hardware assignment, deployment, recovery, inventory, warranty tracking, and disposal.
• Create and improve knowledge articles, procedures, work instructions, and support documentation.
• Assist with reporting related to ticket volume, asset utilization, compliance, and service desk performance.
• Partner with the Infrastructure team on technology projects, equipment maintenance, job scheduling, and security administration.

What You’ll Bring

• A high school diploma or equivalent.
• An associate degree in a technology-related field, an industry certification such as CompTIA A+, Network+, or Security+, or relevant IT help desk experience.
• Experience troubleshooting Windows, Microsoft Office, Microsoft 365, hardware, software, and audiovisual equipment.
• Strong customer service, communication, problem-solving, and prioritization skills.
• The ability to remain calm under pressure and work independently while contributing to a collaborative team.

Experience with VPNs, wireless connectivity, printers, IP phones, virtual desktops, antivirus tools, laptop encryption, Active Directory, or SharePoint Online is a plus.

This is a hybrid position requiring at least three days per week in the office. Occasional work outside normal business hours may be necessary based on operational needs.

If you are energized by helping people, improving processes, and solving technical challenges, we would like to hear from you.

Why Join FedPoint
You will be part of a collaborative and forward thinking infrastructure team that supports mission critical systems. This role offers the opportunity to lead meaningful projects, work with modern technologies, and contribute to a secure and evolving cloud and network environment.

If you are looking for a role where you can take ownership, drive improvements, and work at the intersection of cloud and networking, we encourage you to apply.

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

In addition to working for a company with great people and an excellent reputation, what’s in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Bonus Opportunity: Qualifying employees can earn an annual bonus based on company metrics and personal performance.
• Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an equal opportunity employer as to all protected groups under applicable federal, state and local laws, including protected veterans and individuals with disabilities.

If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500. Equal Employment Opportunity (EEO) Poster Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act Poster