Technical Support Specialist

HBOX is a Virtual First Company, Enabling Primary Care Providers (PCP) to capture true Virtual Care Opportunities beyond Telehealth. We enable PCP to provide Proactive and Continuous Care and add new Recurring monthly revenue streams without any upfront cost. With our unique distribution and business model, we are seeing fast acceptance and great adaption with our target customers.  We have built unique and Industry’s first Integrated Hardware, Cloud & AI Technologies based Virtual care Platform for PCP Market. We are Post revenue company with customers in 6 States and growing extremely fast.  Our Remote Patient Monitoring Platform is recognized as the best in the industry. Now we are looking for team members to be part of the care delivery team, which enriches our RPM patient's experience and drives them to achieve their health goals set in their program.   We are looking for a US-based, hard-working, flexible, and talented individual to provide technical and logistics support to our clinic clients and Medicare patients. This position requires availability for an 8-hour shift daily, between 7:00 AM to 7:00 PM Central Time, Monday through Friday. This position does not require weekends, after-hours work, or on-call requirements (although on-call may be available on a voluntary basis). This position offers the potential for substantial professional growth in terms of skills and technical knowledge. Required Experience and Capabilities 2 years of customer service experience in a helpdesk environment 1 year or more of basic technical support experience Proficient in the use of online and remote-connecting software Demonstrated ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore and troubleshoot a variety of issues with the use of Tablet PCs, and Bluetooth-enabled medical devices like Blood Pressure monitors, scales, temperature monitors, etc. without scripted support. Excellent time and task management skills Willing and able to learn HBox hardware and software (multiple versions) quickly and troubleshoot a wide variety of problems Excellent written and verbal communication skills. Have access to a private, quiet, and professional appearing working location with strong internet connectivity on any US time zone Applicants should be proficient in a voice-chat environment, using a headset with a mic Applicants should be proficient with live online chat support delivery tools Able to adhere to internal documentation requirements and time tracking Qualifications You have a High school diploma, GED, or equivalent You have 1 or 2 years of post-high school education or a degree from a two-year college.  Multilingual (Spanish) a plus