Technical Support Specialist (CZ)

Format: remote/full-time/flexible schedule

Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.

[Forbes about Choice]

We are growing, and we are looking for a Technical Support Specialist to join our team in the Czech Republic.

Responsibilities:

• Provide technical support to customers, handling inbound requests related to technical issues, such as payment failures or non-functioning features. The average workload is around 350–400 tickets per month.
• Resolve minor technical issues independently and escalate more complex cases to the technical team following established procedures.
• Handle and de-escalate customer complaints, focusing on practical and mutually beneficial solutions.
• Communicate with customers via live chat (Intercom) and voice calls (Ringostat).
• Work on a pre-planned shift schedule: 09:00–17:00, 12:00–20:00, or 14:00–22:00.
• Work two weekends per month (Saturday/Sunday), with days off provided during the weekdays.

Requirements:

• Czech — native or C1+ level, with clear pronunciation and no strong accent.
• English — ideally B1–B2 level, used primarily for internal communication.
• Background in Customer Support or Technical Support.
• Experience in B2B support is a plus, but not required.
• Comfortable working with KPIs focused on response and resolution times in a fast-paced environment.
• Tech-savvy, with a genuine interest in developing technical skills and potentially transitioning into another tech role in the future, depending on performance.
• Strong problem-solving skills and the ability to stay calm under pressure and quickly resolve urgent issues.
• Able to handle difficult customer situations professionally and constructively.

What we offer:

• Competitive compensation — fixed salary + performance-based bonuses
• Regular performance reviews and clear career growth opportunities
• Career development opportunities based on your performance and leadership potential
• Opportunity to influence processes and contribute your ideas
• International product company with a dynamic and collaborative environment
• Supportive team and a healthy company culture
  
  Ready to lead the way? If you are an ambitious leader who loves closing deals and growing teams — let’s talk! Apply now and help us scale Choice
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  By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.