Relomote
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Technical Support Specialist (Level 1)

PatternCustomer Support
Hiring from
India
Work type
Hybrid
Posted
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Objective

  • Providing quality support to clients
  • Ensuring stability of client product image stability
    • Measured by:
  • Response time
  • Customer and CSM satisfaction
  • Support participation (participation in at least 20% of all incoming requests)
  • Image processing stability, suggestions for improvements

    • KEY SUCCESS INDICATORS

  • Median first response time and overall median response time on Intercom under 5 minutes
  • Customer satisfaction on Intercom over 90%
  • CSM satisfaction on Jira higher than 4/5
  • Participation in at least 20% of all incoming requests
  • Number of failed image processing requests lower than 1M in 24 hours

    • KEY RESPONSIBILITY AREAS

  • Client direct support on Intercom
  • Internal support on Jira and Slack channel product-support
  • Image processing stability

    • Must-haves:

  • Communication skills
  • Patience & empathy
  • Basic SQL ● Fluent English - both written and verbal
  • Knowledge of APIs (FB GraphAPI, GA API)
  • Advanced Logs understanding (Graylog)
  • Deep understanding of image processing in Meta and in ROI Hunter
  • Browser development tools

    • Should-haves:

  • Hands on AI Experience
  • Marketing strategies
  • Technical writing skills

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