Technical Svc Spec

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

＜ポジション名＞ Technical Service Specialist (ENDO @ Tokyo)

＜勤務地＞ 板橋テクニカルサポートセンター（東京都板橋区）および会社が指示する管轄エリア

＜部門について＞

Medical Surgicalは、主に外科手術に関わる製品とソリューションを提供する事業領域です。
なかでもEndoscopy は内視鏡診療を指し、早期発見・迅速な治療に貢献する製品を取り扱うEarly Technology事業部として発足し、如何に早く病変を見つけ、如何に迅速に必要な治療を提供するかが鍵とし、診断・治療の両面から医師をサポートし、患者さんの「痛みをやわらげ、健康を回復し、生命を延ばす」というメドトロニックのミッションを実現しています。

本募集は、主にEndoscopy事業部で取り扱う、カプセル内視鏡システムの製品サポート、顧客対応サービスの提供となります。修理及び保守サービス、現地ネットワーク環境整備を営業部門及びマーケティング等と連携を取りながら実施する。顧客からの技術的問い合わせの回答を行い、苦情・不具合について、品質保証部門と連権しながら、問題解決にあたる。製造元技術部門と連携を取りながら、高いレベルの技術サポートを行えるように最新の技術情報を学び実践をする。高いサービス品質を顧客に提供をします。

また、それらはEndoscopy事業部製品に留まらず、Medical Surgicalの事業部製品、Medtronicにて取り扱う全製品を視野に入れ、Service & Repairの一員として幅広く、柔軟なサービスを提供します。

＜業務内容＞

• カプセル内視鏡システムの院内導入時のネットワーク連携作業
• 上記業務に関する将来的な外部委託業務の構築及びリモートサポート業務の構築
• 品質部門と協働しコンプレイント分析業務
• 新製品導入時における製造元、マーケティング部門、品質部門等と連携し円滑な製品導入サポート
• カプセル内視鏡システムの修理・点検依頼時の対応
• Medtronicの他製品の修理・点検業務（フィールドサービス、内勤業務を含む）

＜Must Haves＞

Job Experience

• 情報/電機/機械工学分野いずれかの業務経験

Skill / Knowledge

• IT業務経験またはネットワーク、サーバー、PCトラブル対応の知識
• 良好なコミュニケーション能力
• MSオフィス（Word, Excel, PowerPoint）を用いた文書作成に必要なPCスキル
• 宿泊を伴う国内及び海外出張ができること
• 必要に応じて、夜間及び休日の作業に対応できること

Education

• 学士以上（学部・学科は問わない）

＜Nice to Haves＞

Job Experience

• フィールドサービス業務
• DICOM/PACSの知識
• 画像診断の知識
• 臨床工学技士
• コールセンター業務
• 改善業務
• 英語力（TOEIC600点以上が望ましい）

Skill / Knowledge

• 医療機器の修理経験
• 医療機器修理業責任技術者

Competency

• 普通自動車運転免許

ベネフィット

メドトロニックでは、会社の成功と社員の成長は共にあるべきであると考えています。社員一人ひとりの経済的、身体的、精神的な幸せを高められるような、充実した福利厚生と報酬プログラムを用意しています。

• 年間最大36万円の育児費用補助
• 家族に介護が必要になった場合や養子縁組の際などに6週間取得できる休暇制度
• ベビーシッターや保育園のマッチングサービス
• メンタープログラムやe-learningなどを含むキャリア開発
• 女性の活躍を支援する社内キャリアネットワーク
• 自社株購入制度　 etc.

その他

＜諸手当＞

• 通勤手当、勤務時間外手当、休日勤務手当　etc.

＜休日＞

• 土曜日、日曜日、祝祭日　etc.

＜休暇＞

• 年次有給休暇、公傷病休暇、生理休暇、産前産後休暇　etc.

＜勤務時間＞

• 9：00～17：30　

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Who We Are

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

What We Do

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

How We Are Different

These commitments set our team apart from the rest:

Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

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