Technical Writer

We're seeking a highly motivated and detail-oriented AI-assisted Technical Writer to work as part of a driven team to create and maintain product and internal process documentation for a scaling organization. This role requires day-to-day use of AI tools to accelerate research, drafting, and formatting, paired with strong human judgment to ensure every piece of content is accurate, on-brand, and genuinely useful to the reader. Responsibilities Assist in managing product documentation and internal process documentation. Assist with growth to manage simple to moderate complexity documentation projects. Write, edit, and format product documentation and internal process documentation, using AI tools as a standard part of the drafting and editing process. Collaborate with technical teams to gather and research information about products and processes. Ensure technical verbiage is easy to understand for the end user while supporting content strategy and translation requirements. Review, fact-check, and refine AI-generated content to ensure accuracy, tone, and clarity. We value and prioritize human-in-the-loop AI-enabled workflows to create top quality final products. Requirements Proven work experience as a Technical Writer, Documentation Specialist, or similar role. Demonstrated experience using AI/LLM tools in a writing, editing, or publishing workflow, with a clear understanding of where human review and judgment are required. Provide samples of your favorite work. Excellent written and verbal communication skills. Strong attention to detail. Ability to translate complex technical information into user-friendly content. Preferred Qualifications Bachelor’s degree in English, Technical Writing, or a related field. Experience in a fast-paced, deadline-driven environment. Strong project management skills. Familiarity with prompt engineering or iterating on AI outputs to improve accuracy and fit for specific documentation needs. Tools you'll use Confluence (with Scroll Content Management) Jira Userguiding Teams AI/LLM tools for research, drafting, and content workflows This role is an excellent opportunity to grow your skills with constructive, positive mentorship, and a collaborative team environment.