About Us

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions, you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Job Title: Technical Writer

Salary Package: PHP 52,000–73,000

Work Set-up: Hybrid, onsite reporting as needed at the nearest Shearwater Health Philippines site in any of the following locations: Cebu, Manila, Pampanga, or Davao

Account Type: Non-Voice

Work Schedule: Flexible shifting schedule, including weekends, night shifts, and holidays as business needs require

Job Overview

Level Up Talent Solutions is looking for a Technical Writer to create clear, accurate, and accessible documentation for IT products and systems.

This role is responsible for translating complex technical information into user guides, API documentation, knowledge base articles, and other supporting materials, working closely with technical and product teams.

The ideal candidate has 3–5 years of IT technical writing experience and knowledge of API documentation tools and technical writing software. Experience in U.S. healthcare, SaaS, or cloud-based products is an advantage.

Responsibilities

Create and maintain user guides, technical manuals, API documentation, release notes, and knowledge base articles.
Collaborate with developers, product teams, and subject matter experts to gather requirements and validate technical information.
Translate complex concepts into clear, structured content appropriate for technical and nontechnical audiences.
Review and update documentation to reflect product changes, maintain consistency, and improve usability.
Organize documentation using technical writing tools and knowledge management systems to support easy access and version control.

Qualifications

Bachelor’s degree in English, Technical Communication, Journalism, Computer Science, Information Technology, Engineering, or a related field.
3–5 years of IT technical writing experience, with knowledge of API documentation tools and software used to create and maintain technical content.
Strong writing, editing, research, and organizational skills, with the ability to explain complex technical concepts clearly.
Willingness to work in a hybrid arrangement and accommodate shifting schedules, including weekends, night shifts, and holidays as required.

Nice to Have

Experience in the U.S. healthcare industry and documenting SaaS or cloud-based products.
Familiarity with Agile/Scrum methodologies, UX writing principles, and knowledge management systems.
Certified Professional Technical Communicator (CPTC) or ICAgile Certified Professional (ICP) certification.

Requirements

Required:

• Bachelor's degree in English, Technical Communication, Journalism, Computer Science, Information Technology, Engineering, or a related field.

• 3-5 years experience in IT Technical Writing.

• Knowledge of API documentation tools.

• Knowledgable of IT software being used for technical writing.

Desired:

• Experience in US healthcare industry.

• Experience documenting SaaS or cloud-based products.

• Familiarity with Agile/Scrum methodologies.

• Understanding of UX writing principles.

• Experience with knowledge management systems.

Similar jobs

SerpApi