Technical Writer (Document Specialist)

RedMatter Solutions is seeking a Technical Writer to work with technical subject matter experts to develop and maintain clear, accurate documentation that helps the Department of War community understand and use Public Key Infrastructure (PKI) capabilities.

The Technical Writer will support technical guides, quarterly newsletters, presentation materials, and customer outreach content. This is an immediate, fully remote opening requiring an active Secret clearance.

Responsibilities

• Write, edit, and update technical documentation, including user guides, configuration guides, quick reference materials, frequently asked questions, and best practices.
• Work with engineers and subject matter experts to translate technical information into clear content for end users, system administrators, and other stakeholders.
• Support documentation for PKE implementation, consultation and engineering activities, and SIPRNet PKI initiatives.
• Compile and edit quarterly newsletters using content provided by program stakeholders and established templates.
• Assist with preparing white papers, decision papers, briefings, and other materials supporting the DoD PKI Program Management Office.
• Support community collaboration and customer outreach through presentation materials, meeting agendas, meeting minutes, and action item tracking.
• Review documents for grammar, clarity, consistency, formatting, and adherence to established templates.
• Track document revisions, incorporate reviewer feedback, and coordinate review and approval before publication.
• Help maintain current, organized documentation and knowledge resources.

Required Qualifications

• Bachelor’s degree.
• At least two years of relevant experience in technical writing, technical documentation, or similar work supporting IT or cybersecurity programs.
• Active Secret security clearance.
• Strong writing, editing, proofreading, and organizational skills.
• Ability to explain technical concepts clearly for audiences with varying levels of technical knowledge.
• Experience working with subject matter experts to gather information and incorporate feedback.
• Proficiency with Microsoft Word, PowerPoint, and document formatting.
• Ability to manage multiple assignments, meet deadlines, and collaborate effectively in a remote environment.

Preferred Qualifications

• Experience supporting DoW or other federal government programs.
• Familiarity with PKI, digital certificates, identity and access management, or related cybersecurity concepts.
• Experience developing user guides, administrator guides, or software configuration documentation.
• Experience preparing newsletters, technical briefings, or customer communications.
• Familiarity with SharePoint or other document collaboration and content management tools.