Technology Business Management Associate

Role Description

SMBC is seeking a Technology Business Management Associate to support the Technology group and Chief Information Officer function. The role will provide business management support across workforce planning, technology procurement, travel and expense analysis, financial reporting and governance.

This position will work closely with stakeholders across Technology, Finance, HR, Recruitment and Procurement to support effective planning, reporting and operational governance.

This role will report to the Executive Director, AD Technology Business Management.

Role Objectives

Headcount Management

• Support the end-to-end process for position requests, management reviews, approvals and recruitment status updates across Technology.
• Support workforce tracking across employees, staff augmentation resources and external consultants engaged under Statements of Work (SOWs).
• Partner closely with HR, Recruitment and hiring managers to ensure adherence to established governance requirements and processes.
• Maintain and improve existing processes, tools and supporting documentation.
• Support accurate workforce reporting and provide visibility of headcount activity and trends.

Travel & Expense Analysis

• Analyse Technology travel and expense (T&E) spending, identifying trends, variances and exceptions.
• Prepare reporting to support budget oversight and adherence to applicable policies.

Procurement Governance

• Collaborate with Procurement to support oversight of third-party vendor relationships and related Technology expenditure.
• Support the procurement of technology-related goods and services including software licensing and support, hardware equipment and professional services.
• Coordinate and monitor procurement activities, working with relevant stakeholders across contract lifecycle management, third-party risk management, purchase orders and invoicing.
• Work closely with stakeholders to understand technology requirements and ensure alignment with project objectives, approval requirements and applicable spending thresholds.
• Monitor procurement activity and highlight delays, exceptions or issues requiring further attention.

Financial Analysis, Reporting & Governance

• Create and maintain dashboards and scorecards to monitor Technology performance against key performance indicators (KPIs).
• Partner with Finance to reconcile headcount and procurement expenditure against approved budgets and forecasts.
• Analyse variances and highlight issues requiring management attention.
• Coordinate headcount and procurement workflows and monitor adherence to established approval and governance requirements.
• Produce clear management reporting to support Technology planning and decision-making.

Qualifications and Skills

• 5 years of relevant experience, with exposure to one or more of the following areas: business management, technology operations, workforce planning, vendor management, procurement or IT financial analysis. Experience within financial services, technology or consulting would be advantageous.
• Advanced proficiency in Excel and PowerPoint.
• Experience with Power BI, Tableau or Visio is advantageous.
• Knowledge of ServiceNow, Coupa or Concur would be beneficial.
• Good understanding of technology products, services and associated cost drivers.
• Strong analytical skills with the ability to interpret data, identify trends and produce clear management reporting.
• Excellent written and verbal communication skills with the ability to work effectively with stakeholders across Technology, Finance, HR, Recruitment and Procurement.
• Proactive and organised with the ability to work independently, manage competing priorities and deliver to deadlines.
• Strong attention to detail with a focus on accuracy and effective process management.