Technology Consultant Graduate

Job Description:

We are seeking a Graduate HPC Technology Consultant to join our HPC Services team, providing systems-administration support to a prestigious Bristol-based customer operating large-scale High Performance AI Computing infrastructure. This is an opportunity to begin a career maintaining and optimising mission-critical systems that enable complex AI research, engineering and data-intensive workloads.

Working within a dedicated team of technical experts, you will contribute to proactive and reactive support that meets the customer’s business needs. You will build effective customer relationships and help maintain a high level of customer satisfaction. The role is structured so that the successful candidate can develop the technical, operational and consulting skills described below through onboarding, formal learning, mentoring, shadowing and progressively more independent practical work.

Security requirement: The successful candidate will be required to undergo UK Government Security Vetting.

What You’ll Do

•Work as part of a dedicated team supporting advanced HPC hardware and software technologies.

•Assist with proactive maintenance activities and respond to incidents, initially under guidance and with increasing ownership as your experience develops.

•Manage and document incidents and maintenance activities accurately through case-management systems.

•Follow customer change-management processes, controls and security requirements when planning and completing technical work.

•Build strong working relationships with customers, stakeholders and technical colleagues, communicating progress and setting expectations clearly.

•Contribute into technical escalations providing clear diagnostic information to support resolution of high-priority issues.

•Build a network of contacts across WW HPC Engineering and R&D teams to enable effective customer support.

•Engage with Linux systems-administration activities such as monitoring, configuration, patching, account or service checks and vulnerability-management tasks, appropriate to your training and access.

•Support hardware diagnostics, maintenance and repair, including physical replacement of field-replaceable components, with appropriate supervision.

•Increase skills to develop scripts in Python, Bash or similar technologies to improve repeatability, diagnostics and operational efficiency.

•Use configuration-management and automation tools such as Ansible to support consistent system administration.

•Assist with troubleshooting across cluster-management platforms, schedulers, high-performance networks, parallel file systems and containerised workloads.

•Investigate system issues, record evidence and provide a structured technical analysis for resolution or escalation.

•Once suitably trained and experienced, there may be an opportunity to participate in a rota providing 24x7 standby cover where required.

Skills You Will Have the Opportunity to Develop

The successful candidate is not expected to arrive with expert knowledge in every area. Through supervised customer work, technical training and support from experienced colleagues, you will have the opportunity to develop:

•Strong Linux systems-administration skills, including Linux security, patching, vulnerability management and an understanding of kernel features such as memory management.

•Hardware diagnostics, maintenance and repair skills for enterprise and HPC systems.

•Scripting capability using Python, Bash or similar technologies.

•Configuration-management and automation skills using tools such as Ansible.

•Knowledge of Kubernetes and containerised workloads.

•Experience with cluster-management platforms such as HPE Performance Cluster Manager (HPCM) and/or Cray Systems Manager (CSM).

•Knowledge of batch job schedulers such as SLURM and PBS Pro.

•Understanding of high-performance networking technologies.

•Experience with parallel file systems.

•Practical understanding of HPC environments and their operational requirements.

•Understanding of AI concepts, including large language models, models and frameworks.

•Customer-facing consulting skills, including stakeholder management, documentation, prioritisation, communication and working effectively under pressure.

What You’ll Bring

•Bachelor’s or Master’s degree in Computer Science from 2025 or 2026

•A foundation in Linux or another Unix-like operating system gained through academic work, placements, internships, projects or personal learning.

•A strong interest in HPC, AI infrastructure, systems administration and enterprise technology.

•A logical approach to technical troubleshooting, with strong analytical and problem-solving potential.

•Self-motivation, initiative and a willingness to learn from colleagues and act on feedback.

•Clear written and verbal communication skills and a collaborative, customer-focused approach.

•The ability to organise and prioritise work in a fast-moving environment.

•Eligibility and willingness to complete the required UK Government Security Vetting process.

•A full UK driving licence is advantageous; the successful candidate may be expected to obtain one within a year.

Useful, But Not Essential

•Any exposure to Linux administration, hardware support, Python, Bash, Ansible, Kubernetes, HPC clusters, SLURM, PBS Pro, InfiniBand, Slingshot, Lustre or AI concepts will be helpful. This may have been gained through coursework, a dissertation, laboratory work, a placement, an internship, employment, volunteering or personal projects.

•Evidence of curiosity and the ability to learn is more important than prior mastery of all these technologies.

Learning and Career Development

•Structured onboarding to the team, customer environment, service processes and safe working practices.

•Mentoring and day-to-day guidance from experienced HPC specialists.

•Shadowing followed by progressively independent responsibility as competence is demonstrated.

•Opportunities to develop across Linux, automation, hardware, cluster software, networking, storage, containers, security and AI infrastructure.

•Regular feedback and development planning to help you build toward broader technical ownership and a career as an HPC Technology Consultant.

•Exposure to an international HPC community through collaboration with colleagues across worldwide teams.

What You Can Expect From Us

•A supportive graduate environment, ongoing technical and professional learning, a competitive reward package, hybrid working and the opportunity to contribute to large-scale, mission-critical HPC services while developing your career with HPE.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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