Technology Enablement Program Manager

Humankind is on a mission.

We are transforming healthcare.

We are empowering individuals to put emotional health first.

Who we are.

We are on a mission to transform mental and emotional healthcare. Using data and “machine smarts” we find the people who need help before they crash into the system. We don’t wait for things to get worse. Our unique approach combines both the heart of clinical care management and the science of machine learning to transform the health and wellbeing of large populations. From workplace pressures to financial challenges, marital struggles, and behavioral health issues, our teams deliver the kind of support that makes a measurable difference in the lives of the individuals and families we serve.

Why we need you.

We’re growing and building a hand-picked team of positive, optimistic, empathetic rockstars. We are looking for passionate humans to join our multi-disciplinary team of professionals and inspire hope for “the other eleven” to live their best life. Let’s do this.

Who you are.

You are passionate, open minded, and you make a daily difference in the lives of those around you. You are the person people ask for help, guidance, and direction. You are an optimist. You remove obstacles. And just like us, you wear your H.E.A.R.T. on your sleeve with Hope, Empathy, a preference for Action, a willingness to Raise the bar, and a belief that Trust is at the core of every meaningful relationship.

What you’ll do (Essential Job Functions)

Program Leadership

• Lead complex cross-functional technology initiatives from planning through delivery.
• Manage program scope, objectives, timelines, milestones, dependencies, risks, and issues.
• Coordinate work across Product Management, Development and Data Engineering.
• Facilitate alignment between business stakeholders and delivery teams.
• Develop and maintain program roadmaps and executive status reporting.
• Drive program governance and decision-making processes.

Scrum Master Responsibilities

• Facilitate Agile ceremonies including:
• Sprint Planning
• Daily Standups
• Sprint Reviews
• Sprint Retrospectives
• Backlog Refinement Sessions
• Remove impediments impacting team productivity and delivery.
• Coach teams on Agile principles and Scrum best practices.
• Promote continuous improvement through retrospectives and action planning.
• Support Product Owners in backlog management and prioritization.
• Ensure work is appropriately estimated, planned, and tracked.

Delivery Management

• Monitor sprint and program performance using Agile metrics.
• Manage risks, dependencies, and escalations across teams.
• Track delivery commitments and identify potential schedule impacts early.
• Facilitate release planning and readiness reviews.
• Ensure alignment between strategic goals and execution activities.
• Provide transparency through dashboards, reporting, and communication plans.

Process Improvement

• Identify opportunities to improve delivery effectiveness and team efficiency.
• Establish and maintain Agile governance standards and best practices.
• Drive adoption of standardized project and delivery management processes.
• Facilitate lessons learned sessions and implement improvements.
• Partner with Technology Enablement and Quality teams to improve organizational maturity.

Stakeholder Management

• Build strong relationships with business and technology stakeholders.
• Communicate program status, risks, and decisions to all levels of the organization.
• Facilitate cross-functional discussions to resolve competing priorities.
• Ensure stakeholders remain informed and aligned throughout the program lifecycle.

• Bachelor's degree in Business, Information Technology, Engineering, or related field.
• 5+ years of Program Management, Project Management, or Scrum Master experience.
• 3+ years working in Agile delivery environments.
• Demonstrated experience leading complex, cross-functional technology programs.
• Strong facilitation and stakeholder management skills.
• Experience with Agile frameworks including Scrum and Kanban.
• Experience using Azure DevOps, Jira, or similar work management platforms.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving capabilities.

Preferred Qualifications

• Certified Scrum Master (CSM), PSM, SAFe Scrum Master, or equivalent certification.
• PMP, PgMP, SAFe Program Consultant (SPC), or related certification.
• Experience supporting Data Engineering, Software Development, QA, or Product teams.
• Experience with portfolio management, OKRs, and strategic planning.
• Experience with reporting and dashboard tools such as Power BI.

This role is a great fit if you are…

• Passionate about improving lives and believe in the greater good.
• Tenacious and persistent, bringing creative solutions to tough challenges.
• Accountable and collaborative. Working remotely, you will work independently, but you’ll never be or feel alone.
• Proactive, and able to take ownership of key tasks, and keep in regular communication with your team.
• Not afraid to have tough conversations or make recommendations.
• Thorough, detail-oriented, and committed to getting the job done.
• Efficient and able to move through a to-¬do list, effectively prioritizing the triage of competing demands.
• Growth-oriented, thriving on constructive feedback, which you view as an opportunity to polish skills.
• Open-minded, non-judgmental, compassionate, flexible, and have good humor.
• Someone who thrives in a fast-paced and evolving environment. We move quickly to optimize tools and protocols based on data.
• Open to learning new techniques and tools and viewing them as an opportunity to make your work easier and more impactful.
• Reside in AR, AZ, CO, DE, FL, GA, IL, KY, LA, MA, MD, MN, MO, NC, NE, NH, NJ, NV, OH, OR, SC, TN, TX, VA, WA, or WI.

Please Note: Remote employees must comply with our Remote Work and Private Workspace Policy. Specifically, the following key requirements:

• Appropriate network quality and internet speed necessary to perform the job remotely.
• A hard-wired internet connection (Satellite, wireless or cellular internet is not supported.)
• A Separate room with a door (or private space if you live alone)
• Use of Company authorized Laptop.

Please Note: Humankind does not offer sponsorship of employment visas of any kind.

(EEO)

Humankind is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Humankind is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Humankind are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Humankind will not tolerate discrimination or harassment based on any of these characteristics.

(ADA)

All applicants are required to be able to perform the essential functions of the position, with or without reasonable accommodations.

(CA)

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