Technology Engineer I VDI (Citrix)

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $94,400.00 - $155,800.00 Target Openings 1 What Is the Opportunity? Travelers is seeking an Technology Engineer I to join our organization as we grow and transform our Enterprise Technology Solutions organization. Our Technology Engineers serve as the critical bridge between infrastructure foundations and application development, specializing in the design, configuration, and management of enterprise platforms that enable scalable business capabilities. As the essential connective layer between infrastructure and software engineering teams, Technology Engineers collaborate across the technology stack to optimize workflows, resolve critical platform challenges, and ensure seamless integration. This role directly impacts development velocity, system interoperability, and the organization's ability to rapidly deploy and scale business applications across the enterprise technology landscape. From entry-level platform support to strategic technical leadership, Technology Engineers progress through increasing levels of autonomy, technical complexity, and cross-functional influence, ultimately shaping the organizational direction of platform strategy and mentoring the next generation of platform engineering talent. The VDI Technology Engineer I role is a senior technical role responsible for the delivery, optimization, and strategic evolution of the organization’s enterprise virtual desktop infrastructure. The post-holder is expected to operate as a Citrix Subject Matter Expert (SME), serving as a recognized technical authority on Citrix platforms within the VDI Engineering team. Working predominantly in-office with flexibility for hybrid working, the role ensures secure, resilient, and scalable virtual desktop and application services that support business-critical operations and a diverse end-user population, while providing hands-on collaboration and on-site technical leadership. What Will You Do? Scope: Responsible for performing analysis, design, implementation, and configuration of technology platforms and environments with a high degree of accuracy. Technical Execution: Conduct assessment, development, deployment, and setup of moderately complex technology platforms and environments. Design and implement CI/CD pipelines and DevOps workflows to support application deployment and operations. Participate with team to perform analysis, assessment, and resolution for platform defects and incidents of intermediate complexity and escalate appropriately. Configure, integrate, and maintain the platform/service layer where applications run, ensuring reliability and performance. Document platform configurations, integration points, and operational procedures. Collaborate with Software Engineers and Infrastructure Engineers to align application functionality with platform capabilities and infrastructure performance requirements. Seek opportunities to expand technical knowledge and capabilities in platform engineering, CI/CD methodologies, and DevOps practices. AI Learning: Familiarize with basic AI concepts and introductory tools, participating in foundational workshops and online courses. Tech Utilization: Engage with emerging technologies through guided projects, focusing on hands-on experimentation and understanding practical applications. Strategic Input: Work within guidelines set by team to independently tackle well-scoped platform engineering problems. Define technical requirements for platform engineering assignments, including enterprise SaaS and PaaS solutions for application development and deployment. Continuous Growth: Attend introductory seminars and webinars on AI, fostering an awareness of its impact on technology engineering. Perform other duties as assigned. What Will Our Ideal Candidate Have? Technical Expertise & Education: 3 years of technology engineering/platform management experience preferred. Expert-level knowledge of Citrix CVAD, Citrix DaaS, and NetScaler (ADC). Strong experience with Azure Virtual Desktop and hybrid cloud environments. Advanced PowerShell scripting and automation capability. In-depth understanding of Windows Server, Active Directory (Hybrid AD), and Group Policy management. Excellent analytical, problem-solving, and major incident management skills. Strong interpersonal and communication skills, with the ability to engage technical and non-technical stakeholders effectively in person. Demonstrated ability to work collaboratively within an office-based team environment and adapt to hybrid working models. Domain Expertise - Demonstrated track record of enterprise platform expertise including the ability to understand SaaS/PaaS concepts necessary to do the job effectively, demonstrate willingness, cooperation, and concern for business issues, and possess in-depth knowledge of immediate technology platforms worked on. Strategic & Business Acumen: Intermediate delivery skills including the ability to deliver technology work at a steady, predictable pace to achieve commitments, decompose platform assignments into small batch deployments, and contribute to enterprise architecture tradeoff and negotiation discussions Proven problem-solving skills including enterprise system debugging abilities, allowing you to determine source of issues in unfamiliar platforms or integration points, ability to recognize and solve repetitive technology problems proactively and permanently, recognize mistakes using them as learning opportunities, and break down large technology problems into smaller, more manageable ones. Leadership & Influence: Strong communication skills that enable clear, concise interactions with team members and stakeholders. Your ability to document technology work in an accessible manner, ask clarifying questions on requirements, and actively listen ensures seamless collaboration. You welcome constructive feedback and use it to continuously improve your approach to challenges. You demonstrate intermediate leadership capabilities with a proven track record of self-motivation and initiative. Your ability to identify and pursue personal growth opportunities in database technologies shows your commitment to professional development and positions you to take on increasing responsibilities within our team. What is a Must Have? Bachelor’s degree in computer science, related STEM field, or its equivalent in work experience plus 2 years of technology or platform engineering experience. What Is in It for You? Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .