Technology Implementation Manager

As a Technical Implementation Manager, you will serve as a trusted technical advisor, partnering with healthcare organizations globally to successfully implement, integrate, and optimize Medi-Span solutions that power critical clinical decision-making and medication workflows. Medi-Span solutions include drug data, clinical screening capabilities, APIs, web services, databases, and related technologies that enable healthcare organizations to embed medication intelligence into clinical systems and workflows.

Combining technical expertise with a consultative approach, you will work closely with customer developers, solution architects, business analysts, implementation teams, and clinical stakeholders to deliver successful implementations. You will provide guidance on product capabilities and implementation best practices, troubleshoot complex technical challenges, and translate business, technical, and workflow requirements into practical, scalable solutions. You will help shape implementation strategy across a portfolio of customers by proactively identifying risks, driving the resolution of complex issues, and influencing cross-functional teams to improve delivery quality, implementation predictability, and customer outcomes.

This is a full-time permanent position, based in South Sathorn Road, Bangkok (hybrid working, working from home 3 days per week)

ABOUT THE ROLE

Implementation Consulting

• Advise international customers on implementation of Medi-Span APIs, web services, databases, drug data, clinical screening content, and related product capabilities.

• Help customers understand product inputs, outputs, configuration options, data structures, expected behavior, and best-practice use within their applications and workflows.

• Consult with customer developers, architects, analysts, and clinical advisors on technical architecture, user interface considerations, workflow fit, and practical implementation approaches.

• Translate customer goals, constraints, and healthcare workflow needs into clear technical guidance while recognizing that customers own final design, validation, and deployment decisions.

Technical Support and Troubleshooting

• Troubleshoot complex implementation issues in customer-controlled environments that Wolters Kluwer does not directly manage.

• Design and validate advanced integration, migration, cutover, and rollback strategies for complex or non-standard customer environments.

• Review customer-provided code snippets, API calls, configuration examples, logs, data outputs, integration behavior, and technical documentation.

• Read and debug code across multiple programming languages and help customers identify practical next steps.

• Use structured analysis and stepwise validation to determine whether issues relate to configuration, data interpretation, API usage, integration design, customer code, workflow assumptions, or environmental constraints.

• Escalate product, data, documentation, or supportability issues internally when customer issues reveal broader patterns or recurring gaps.

Training, Documentation, and Enablement

• Provide targeted onboarding and technical training to customer developers, technical teams, clinical advisors, and implementation stakeholders.

• Adapt explanations for audiences with different levels of technical, clinical, and product knowledge.

• Create, update, or contribute to implementation documentation, technical examples, FAQs, troubleshooting notes, training materials, and customer enablement resources.

• Identify documentation gaps based on recurring customer questions, implementation pain points, and support themes.

Product Feedback and Cross-Functional Input

• Surface recurring implementation themes, customer pain points, adoption barriers, and product-readiness issues to Product, Engineering, Clinical Content, Documentation, and Support teams.

• Represent the international customer implementation perspective in cross-functional discussions when technical, workflow, or customer adoption insights are needed.

• Recommend improvements to implementation practices, documentation, tools, product behavior, or support resources based on real-world customer experience.
• Lead or facilitate post-implementation and post-incident reviews for complex initiatives and recommend systemic improvements.
• Support regulatory, quality, and audit activities by advising on implementation readiness, documentation completeness, and process adherence.

• Contribute to strategic initiatives, pilot programs, or proof-of-concept efforts aimed at improving Systems Implementation capabilities.

• Collaborate with management on special projects or emerging priorities requiring senior technical leadership.

• Perform other duties as assigned.

ABOUT YOU

• 3+ years of experience in a client-facing technical consulting, implementation, solutions engineering, professional services, or equivalent role.
• Systems Integration: Experience with APIs, databases, web services, or software integrations.
• Problem Solving: Strong troubleshooting and root cause analysis capabilities.
• Stakeholder Management: Comfortable engaging technical, business, and end-user stakeholders.
• Technical Communication: Able to explain complex concepts clearly and effectively.
• Training & Enablement: Experience delivering customer training and onboarding.
• Documentation Excellence: Able to produce clear technical guidance and documentation.
• Project Management: Skilled at managing multiple priorities and customer engagements.

ABOUT US

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180countries, maintains operations in over 40 countries, and employs approximately21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More at www.wolterskluwer.com.

We believe that great people deserve great support. You’ll enjoy:

• Competitive compensation package
• Medical coverage for you and your family
• Flexible working hours and Work-from-Anywhere options to support better work-life balance
• Learning & development opportunities to grow your career
• Paid annual leave and volunteer time off
• A comprehensive wellness program
• A stable, global organization with strong market recognition and continuous innovation

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. ​

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Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. ​

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We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. ​

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We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. ​

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With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.​

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For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.​

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Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. ​

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More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

GDPR

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