TechOps Lead

TechOps Lead

Take ownership of a critical, Azure-hosted platform, bringing structure, stability and a clear direction for modernisation. This is a hands-on leadership role where you’ll empower engineers, improve operational efficiency and help shape the future of a regulated, high-availability environment.

Role Overview

• Location: Remote - Based in the UK
• Package: £450-500pd Outside IR35
• Duration: ASAP start until end of March 2027
• Industry: iGaming/Gambling

What You’ll Be Doing

• Lead and develop a team of 5+ TechOps engineers, setting clear expectations, building capability and creating an environment where people can work efficiently.
• Take ownership of all incoming operational work, ensuring incidents, requests, changes and alerts are properly categorised, prioritised and managed through to resolution.
• Establish consistent service management processes, including SLAs, workflows and escalation routes, using JIRA Service Management.
• Balance day-to-day operational demands with planned improvements, protecting engineering time for root cause analysis and long-term reliability.
• Provide hands-on technical leadership during complex incidents, driving investigations, identifying root causes and ensuring permanent fixes are delivered.
• Build a practical roadmap for stabilising and modernising an inherited Azure estate, working closely with development, platform and CI/CD teams.
• Improve operational resilience through effective backup and recovery processes, disaster recovery readiness, centralised monitoring and up-to-date runbooks.
• Ensure the team has the right structure, onboarding, L2/L3 responsibilities and sustainable 24/7 on-call arrangements.
• Work with senior stakeholders to agree priorities, manage dependencies and deliver meaningful improvements within regulatory and operational constraints.
• Explore practical ways to use AI and service desk automation to improve triage, routing, knowledge management and team efficiency.

Main Skills Needed

• 10+ years’ experience across TechOps, infrastructure, SRE or production operations, including leadership of an operations team.
• Strong hands-on experience with Azure and RHEL in production environments.
• Proven experience supporting Java microservices and middleware, ideally using Spring Boot.
• Strong incident management, debugging and root cause analysis skills, with the confidence to tackle unfamiliar technical problems.
• Experience owning operational work intake, triage and prioritisation within a managed service or production support environment.
• Good understanding of incident, problem and change management processes, with familiarity with ITIL principles.
• Practical knowledge of Terraform, GitHub Actions and Ansible.
• Experience designing and improving service management workflows, particularly within JIRA Service Management.
• Experience leading and enabling engineers in a 24/7 operational environment, including escalation management and on-call planning.
• A forward-thinking approach to AI, automation and improving service desk efficiency.
• Strong communication and stakeholder management skills, with a consultative approach to solving problems.
• Experience within gaming or another regulated, high-availability digital sector.

Desirable: Experience stabilising an inherited or poorly documented technology estate, alongside working knowledge of JVM observability.

What’s in It for You?

• A hands-on leadership role with real ownership of a critical technology platform.
• The opportunity to shape how a TechOps team operates, develops and delivers value.
• A chance to move an inherited environment away from reactive firefighting towards a more structured, reliable and modern service.
• The scope to influence operational strategy, automation and AI adoption.
• A collaborative environment where technical expertise and practical improvements are valued.
• The opportunity to make a tangible impact on platform stability, engineering efficiency and service delivery.

Let’s talk about what your next move could look like.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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