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BERNER PUSHING THE LIMITS – para aquellos que se atreven a más
Tomar una decisión sobre tu carrera y tu empleador es una elección sobre tu futuro, un futuro en el que invertirás tu pasión y una gran parte de tu tiempo, energía y capacidad
Are you a visionary Service Manager ready to drive innovation and lead our company to new heights? We are looking for a dynamic and experienced professional to join our team and make a significant impact. Join our team and contribute to our success!
INDIVIDUAL ACCOUNTABILITIES
- Implement global service strategy incl. Required local adaptations
- Gain customer insights on service usage, improvement areas and positioning against competitive solutions (e.g. Min 1 cust. Visit per week + desk res.)
- Act as sparring partner for marketing & sales teams incl. Cust. Acquisition (up to 2 days / week, e.g. Trade fairs, events, cust. Visits)
- Conduct customer trainings & support service activation /-usage
- Orchestrate service launches / - life cycle measures for sr (incl. Trainings)
- Promote services internally (mkt. Toolbox) & extern. (e.g. Cust. Webinars)
- Share best practices within regional mkt community
- Support g2m pilots and testing of new services (e.g. Poc – proof of concept)
SHARED ACCOUNTABILITIES
- Track achievement of service related kpis (with local / regional controlling)
- Initiate improvement measures (among others via rfc process) based on analytical insights (with marketing analytics, reg. Life-cycle mgmt.)
- Provide feedback on local value proposition and support prioritization of initiatives / projects (with local service lead)
- Optimization of service processes (with local service lead)
- Coordinate local services / service projects (with global service mgr.)
El Grupo BERNER, como empleador, se atreve a diferenciarnos y a ofrecer a cada empleado la oportunidad de atreverse a ser más. Juntos, superamos nuestros propios límites y contribuimos a moldear un mejor mañana.
BERNER pushing the limits – for those who dare more
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Smart Rebel culture
In our company culture, questioning and disagreeing is rewarded. Every leader will take on the challenge! Important is to speak out about what makes us better.
We don’t like standards, we love excellence.
Whoever works for us wants to change and create something. And last but not least, we are a b.brave culture. Have the courage to disagree and challenge the status quo.
Have the courage to dare to do something new, to develop yourself.
Christian A. W. Berner,
Chairman of the Executive Board & Chief Executive Officer (CEO) BERNER Group
