Telecom Analyst I

Telecom Wireless Services Provisioner

Location: Charlotte, NC (Hybrid, minimum 3 days per week onsite)

Compensation: $30-$36/hour plus benefits

Duration: 12-month contract with strong potential for extension or conversion to full-time employment

Employment Requirements: W-2 only. No Corp-to-Corp or 1099 arrangements. Successful candidates must be authorized to work in the U.S. without sponsorship now or in the future.

ABOUT THE ROLE

Our client is seeking a Telecom Wireless Services Provisioner responsible for procuring, tracking, and delivering off-net wireless data services across the client's telecommunications service territory. This role is pivotal in ensuring the efficient and cost-effective provisioning of wireless services by collaborating with internal business customers, telecom personnel, and external carriers. The position requires managing procurement and change requests, coordinating with vendors, maintaining accurate circuit inventory, resolving discrepancies, and supporting billing reviews. The ideal candidate will possess a strong understanding of telecom infrastructure, wireless voice and data services, and vendor contracts, along with excellent communication, analytical, and problem-solving skills. The Telecom Wireless Services Provisioner reports directly to the Telecom IT Manager, is based in Charlotte, NC, and follows a hybrid work schedule (minimum 3 days per week in the office).

WHAT YOU'LL DO

• Procure, track, and deliver off-net wireless data services across the client's telecommunications service territory.
• Coordinate with internal business customers, Telecom personnel, and external carriers to ensure efficient and cost-effective service provisioning.
• Handle procurement, change, and disconnect requests for wireless telecommunication services, ensuring compliance with procedures and timely communication with stakeholders.
• Support assessment, selection, purchasing, and management of wireless services and assets, collaborating with network and radio engineers and leveraging enterprise telecommunication contracts.
• Advise project teams to maximize the effectiveness of wireless telecommunications and assist in implementing new technology.
• Review and resolve billing discrepancies for new wireless services, coordinating with vendor billing or invoicing analysts to ensure accurate pricing and inventory alignment.
• Maintain and audit circuit inventory accuracy, collaborate to optimize wireless service costs, and recommend process improvements.
• Stay current on new telecom technologies within the organization and suggest enhancements to existing processes and procedures.
• Establish and follow clear procedures for ordering, tracking, and terminating circuits, coordinating with telecom and radio engineers to manage service changes.
• Communicate order status, delays, and completion to customers, engineers, and technicians, and accurately update circuit inventory systems.

WHAT YOU BRING

• Bachelor’s degree from a four-year college or university, or 4 years of equivalent direct work-related experience in lieu of degree.
• Minimum 3 years of experience, with at least 1 year in provisioning cellular services.
• Knowledge and experience with telecommunication wireless voice and data services, including procurement and management.
• Strong troubleshooting and problem-solving skills.
• Excellent communication, teamwork, presentation, and interpersonal skills.
• Experience managing asset lifecycle replacements or full life cycle asset management (e.g., circuits, contracts).
• Demonstrated analytical skills, attention to detail, and ability to develop and follow processes and procedures.
• Experience with carriers and carrier portal systems; proven wireless technical expertise.
• Understanding of wireless terminology, including PRL, 4G, LTE, 5G, IP addressing, SIM, ESN, IMEI, MEID, MDN.
• Customer service experience, preferably in telecom or carrier-related roles.
• Ability to interact with customers to clarify and understand their needs and translate them into actionable requests.
• Knowledge of SIM management and provisioning.
• Experience with Service Now, Jira, and TEM inventory systems (e.g., Rivermine) preferred.
• Familiarity with AI-powered tools, including the ability to develop, refine, and apply prompts to produce high-quality results.
• Self-starter with initiative to seek guidance and escalate issues as needed.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and

applicants for employment without regard to race, color, religion, national origin, age, sex,

citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital

status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and

local laws.