Telecom Systems Support Engineer (Level 2/3)/ Plainview, NY

Job Description Telecom Systems Support Engineer (Level 2/3) Linux | AWS | Telecommunications Platforms Remote 6-Month Contract-to-Hire $32–$35 per hour About the Company: Our client is a well-established and growing technology solutions company that builds and operates enterprise telecommunications infrastructure for some of the nation’s largest service providers. Known for operational excellence and a strong client-first culture, they deliver mission-critical platforms that power modern communications. They are currently seeking a Telecom Systems Support Engineer for a 6-month contract-to-hire opportunity. This role offers flexibility and may be worked onsite in Plainview, NY, or fully remote. The Opportunity: This is more than a ticket-queue support role. As a Level 2/3 Telecom Systems Support Engineer , you will serve as a key escalation point for live production systems powering real-world communications infrastructure. You will troubleshoot complex incidents across operating system, network, application, and database layers — owning issues through full resolution. If you thrive in high-stakes production environments and enjoy solving problems that truly impact customers, this role deserves a closer look. What You’ll Do: Production Support & Incident Resolution Investigate and resolve escalated incidents on telecom platforms serving enterprise clients Analyze logs and diagnose service failures Troubleshoot across OS, network, application, and database layers Restore stability in live production environments Participate in an on-call rotation Platform & Systems Operations Support legacy platforms during end-of-life transition Assist with stabilization and support of next-generation systems Perform system health monitoring Proactively identify and resolve issues Manage workflows and tickets through Jira Linux & Cloud Infrastructure Administer and troubleshoot RHEL/CentOS environments Support systems hosted in AWS (GCP acceptable) Write and execute Bash or Python scripts for diagnostics and operational tasks Maintain and support cloud-hosted telecom workloads What You Bring: 4–7+ years of Linux administration experience in production environments Strong troubleshooting skills across infrastructure layers Experience supporting live production systems Familiarity with AWS or GCP Basic scripting skills (Bash or Python) Solid networking fundamentals (TCP/IP, DNS) Experience working with Jira (preferred) Bonus / Extra Credit: While not required, we are especially interested in candidates with exposure to container technologies, including: Docker and/or OpenShift Experience creating or deploying containers Supporting containerized workloads in production or non-production environments Familiarity with container registries (e.g., Docker Hub, Amazon ECR, or similar) If you have worked with containers in any capacity — even supporting deployments or troubleshooting containerized services — we would love to hear about your experience.