Telehealth & Access Provider

PRIMARY ROLE OBJECTIVE:

Provide primary care through virtual visits and indirect patient care to expand patient access and support Family Health Centers’ clinic-based primary care teams. The Nurse Practitioner or Physician Associate works

independently and collaboratively within an integrated care model, providing scheduled telehealth visits and/or in-basket management and care coordination according to assigned responsibilities. The position also supports

improvements in virtual care delivery, access, and continuity of care.

MAIN DUTIES & RESPONSIBILITIES:

1. Provide comprehensive primary care through scheduled virtual visits, including assessment, diagnosis, treatment, preventative care, and follow-up within professional scope and FHC privileges.

1. Provide direct virtual patient care and/or indirect patient care based on assigned schedules, patient needs, and operational priorities.

2. Manage and support assigned electronic health record in-basket work, including patient messages, medication refill requests, test results, and follow-up needs in accordance with FHC protocols.

3. Support clinic-based providers by addressing assigned patient care needs and communicating clinical decisions, outstanding issues, and follow-up plans to the appropriate care team.

4. Determine when a patient’s needs can be addressed virtually and arrange timely in-person evaluation, specialty referral, urgent care, or emergency services when indicated.

5. Coordinate care with medical providers, behavioral health, clinical pharmacy, case management, nursing, and operational support staff to promote continuity and timely access.

6. Order and interpret appropriate diagnostic testing, prescribe medications within authorized scope, and ensure timely review and follow-up of results and treatment plans.

7. Provide patients and families with education and counseling regarding health maintenance, disease prevention, treatment, medication use, and follow-up recommendations.

8. Complete accurate, timely, and thorough documentation of virtual visits, indirect care activities, and patient communications in the electronic health record.

9. Participate in patient triage and clinical consultation with FHC providers and other health care professionals as appropriate.

10. Identify barriers to virtual care and patient access, and collaborate with clinical and operational leaders on practical improvements to workflows and care delivery.

11. Participate in the development and evaluation of telehealth and access workflows, clinical guidelines, and procedures under the direction of the Medical Director.

12. Assist in meeting established patient care, productivity, quality, and access standards; participate in quality improvement, audits, and risk management activities.

13. Maintain required licensure, certification, continuing education, credentialing, and clinical privileges appropriate to assigned duties.

14. Use approved telehealth and electronic health record systems and maintain patient privacy, confidentiality, and a secure remote work environment in accordance with FHC policies.

15. Work assigned extended hours and a rotating weekend schedule. Participate in shared call coverage as assigned.

16. Attend staff meetings, training, and assigned committees or workgroups. Attend periodic in-person meetings or training and provide clinic-based care when scheduled or operationally necessary.

17. Perform other related duties consistent with the position’s professional scope and FHC privileges.

KNOWLEDGE SKILLS & ABILITIES:

Strong primary care assessment, clinical judgment, and patient management skills, including recognition of the limitations of virtual evaluation.

Ability to manage electronic in-basket work, prioritize competing clinical needs, and ensure timely follow-up.

Proficiency with telehealth platforms, electronic health records, and remote communication tools.

Effective interpersonal, written, and verbal communication skills; ability and willingness to work with diverse individuals.

Ability to work independently in a remote setting and collaboratively with multidisciplinary clinic teams.

Ability to identify access barriers and contribute to workflow improvements while maintaining quality and continuity of care.

EDUCATION & EXPERIENCE

Family Medicine Nurse Practitioner or Physician Associate with education, certification, and licensure appropriate to the position in Washington state. Must meet FHC credentialing and privileging requirements and maintain prescribing authority and other credentials required for assigned duties. Primary care and telehealth experience preferred.

ELIGIBILITY & EXPERIENCE:

Full-time, 1.0 FTE; primarily virtual/remote, with most clinical work performed from home. Schedule includes extended hours and rotating weekends. Occasional in-person attendance may be required for meetings, training,

or connectivity and operational needs; clinic-based work may also be scheduled. Requires reliable connectivity and a private workspace suitable for confidential patient care.

OTHER DUTIES CLAUSE:

This job description is a summary only and not meant to be a comprehensive list of all the duties and responsibilities for the job. Changes to current duties and new duties and responsibilities can be assigned at any time without notice. Performance will be evaluated in relation to this job description to include any potential changes or addition to duties as assigned.