Telesales Specialist

We are looking for an experienced Telesales / Retention Agent to engage potential and existing customers. This role focuses on converting registered users into active paying customers, maintaining VIP customer relationships, and driving customer retention through personalized service and effective sales strategies.

Working Arrangement: Remote

Key Responsibilities:

• Make outbound calls to registered users who have not yet converted into active paying customers.
• Engage customers, identify their needs, present promotions, and drive conversions.
• Manage VIP customer relationships to maintain loyalty and satisfaction.
• Execute retention strategies, including personalized offers, rewards, and customer reactivation.
• Identify potential churn risks and encourage continued customer engagement.
• Handle customer inquiries, objections, and concerns professionally.
• Maintain accurate customer records and interaction history in CRM systems.
• Collaborate with internal teams to improve conversion and retention performance.
• Meet individual and team sales targets while maintaining service quality.

Requirements:

• Minimum 1 year of experience as a Telesales or Retention Agent in the online gaming industry.
• Experience handling customer conversion and retention.
• Strong sales, persuasion, negotiation, and customer relationship management skills.
• Experience handling VIP or high-value customers is preferred.
• Familiarity with CRM tools, telephone systems, loyalty programs, and promotional campaigns.
• Ability to work independently in a target-driven, high-pressure environment.
• Flexible with working schedules based on business needs.
• Strong English communication skills are an advantage.