Telesales Specialist

Company Description KD Hygiene Supplies & Services specializes in hygiene supplies, medical consumables, and specialist cleaning services for commercial and domestic clients. The company provides certified duct and canopy cleaning to TR19 standards, abseil window cleaning, and deep cleaning solutions tailored to diverse customer needs. KD Hygiene focuses on delivering reliable, high-quality services that support safe, clean, and compliant environments. The team emphasizes responsive customer service and offers no-obligation quotations to build long-term client relationships.

Role Description This is a part-time hybrid Telesales Specialist role based in Dublin, with the flexibility to perform some duties from home. The Telesales Specialist will make outbound and receive inbound calls to promote hygiene supplies, medical consumables, and cleaning services, while identifying customer needs and recommending suitable solutions. The role involves maintaining accurate records of calls, quotations, and orders in the CRM system, and following up on leads to convert inquiries into sales. The specialist will collaborate with the operations and customer service teams to ensure smooth order processing and high customer satisfaction. The role also includes providing basic product information, answering customer questions, and participating in occasional training to stay current on offerings and standards such as TR19.

Qualifications

• Strong Sales skills with experience in telesales, lead generation, and closing deals.
• Excellent Communication and Customer Service abilities for engaging professionally with a wide range of clients.
• Customer Support experience, including handling inquiries, resolving issues, and maintaining positive relationships.
• Training capabilities, such as the ability to learn product details quickly and share knowledge with customers or team members.
• Comfort using CRM systems, call management software, and basic office applications.
• Proven ability to work independently and in a team within a hybrid work environment.
• Previous experience in hygiene, facilities, or related sectors is an advantage but not required.
• Strong organizational skills, attention to detail, and a proactive approach to meeting targets.