Temporary Intake Specialist

The primary purpose of this position is to interview and assess volunteers, youth, and families for eligibility into the program; uphold documentation and data management standards; and ensure child safety standards are upheld. This position works a flexible schedule including evenings and weekends.

Job Details

Location: Remote, Must live in one of the following states to be eligible: Maryland, Minnesota, Texas

Hiring Salary Range: $20- $22/Hour Starting salary will depend on your skills and demonstrated readiness for the role.

Hours/Day: 10-20 hours, primarily evenings with some potential for weekends. Flexible to your schedule and the needs of participants of the program.

Job Type: Temporary Part Time, Non-Exempt

Supervisor: Manager of Enrollment & Matching

Essential Job Functions

Interview diverse volunteers and/or youth and families who are interested in the community-based program. This includes:

• Confirm appointments with participants that are scheduled for interviews.
• Ensure all participants receive an in-depth program overview; including participant expectations and enrollment process next steps.
• Complete all necessary database entries according to agency standards.

Write detailed and comprehensive volunteer and/or youth/family assessments based on participant interviews.

• Write detailed and comprehensive volunteer and youth/family assessments that include objective observations.
• Ensure a high-level of proficiency in applying child safety and risk management throughout all aspects of job function including acting as a mandated reporter.
• Make training and support recommendations for each participant to have a successful match relationship.
• Make a recommendation for participant’s acceptance into the program.

Contribute to the mission and success of the agency

• Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized.
• Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
• Stay informed about community needs, resources, and networks.
• Collaborate with others to achieve goals outlined in the annual business plan.
• Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent.

Education and Experience

• High school diploma or equivalent required.
• At least three years of experience in related positions including work with databases, ability to keyboard, operate a computer and proficiency in Microsoft Office applications.
• Experience in digital survey tools such as Surveymonkey or Google Forms preferred.

Knowledge, Skills, and Abilities

• Excellent customer service skills in dealing with internal and external constituents.
• Ability to work independently.
• Self-motivated with excellent time management and accountability skills.
• Ability to enter records and maintain information in computer databases.
• Ability to communicate effectively in written, telephone and in-person communications.
• Skill in time management and analyzing work processes and workflow.
• Excellent attention to detail, organization and task completion.
• Strong organizational skills, including the ability to prioritize and manage multiple deadlines.
• High degree of integrity, ethical decision making, and commitment to maintaining confidentiality.

Physical Requirements

The applicant can expect sitting in a normal seated position for extended periods of time by extending hand(s) or arm(s) in any direction.

About BBBSTC

Every young person deserves relationships, support, and opportunities that help them navigate their future with confidence and connection.

Big Brothers Big Sisters Twin Cities partners with youth, families, volunteers, schools, and communities to build mentoring relationships that help young people feel connected to themselves, their communities, and their futures. Through high-quality mentoring experiences, we support young people in exploring their identity, strengthening their support systems, and expanding what feels possible for their lives.

As one of the largest and longest-serving mentoring organizations in the region, BBBSTC serves thousands of youth and families each year across the Twin Cities metro. Our work is rooted in the belief that relationships matter—and that meaningful, consistent connection can have a lasting impact on a young person’s sense of belonging, well-being, and future trajectory.

We are committed to continuously evolving our programs, systems, and leadership to better serve our community and deliver measurable impact for youth and families.

• Mission: Create and support mentoring relationships that ignite the power and promise of youth.
• Values: Relationships • Belonging • Youth-Centered • Continuous Learning & Improvement

Benefits

This role does not include eligibility for health benefits, including medical, dental, and vision coverage.

Our Hiring Process

Our People & Culture team is committed to a person-first centered approach to our hiring process. We believe in a respectful experience for all parties involved. Candidates can apply online at bigstwincities.org/careers. Include a cover letter and resume. For all positions, our hiring process includes a Zoom screen and in-person panel interviews, reference and background checks for final candidates. All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment.

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at careers@bigstwincities.org. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

P.S. Please take the necessary steps to allow the BBBSTC (@bigstwincities.org) and Paylocity (@paylocity.com) domains so that you receive all emails related to your application process. Also, please make sure to check your spam folder as emails from BBBSTC and/or Paylocity can be marked as spam.