Tenancy Manager

The Salvation Army Housing offers a mix of crisis, transitional and long-term housing accommodation to persons who are homeless or at risk of homelessness across the state. The team works with the most vulnerable in our communities, who come with complex and multiple needs.

About the Role

Are you passionate about making a real difference in people’s lives through building strong relationships that help create sustainable tenancies. We are seeking a dedicated Tenancy Manager to join our Salvation Army Housing ACT/NSW team and provide outstanding tenancy management and support for tenants living in our community.

The role is max term (12 months) full-time, based in Barton.

Key Responsibilities:

• Ensuring that tenancies within the portfolio are managed and maintained, leases are up to date, properties are inspected and reviewed, and rent reviews are managed

• Keeping tenant records accurate and up to date in CHINTARO software

• Maintaining data for all tenants in accordance with Salvation Army Housing (SAH) timelines, standards and procedures

• Arranging maintenance in line with Salvos Housing policy and procedures including obtaining quotes when necessary and in line with budget

• Addressing high risk situations involving tenants within required time frames, as per The Salvation Army’s (TSA) policy and procedure

• Providing assistance to assess tenant issues, needs and circumstances

• Developing strategies to address tenant needs within relevant policy and procedure and Residential Tenancy Act (RTA) guidelines

What you will bring

To be successful for this role, the ideal applicant will have a genuine passion to support vulnerable people in our community to achieve successful tenancies and long term housing goals. You will have demonstrated experience in engaging with a wide cross section of individuals and an ability to prioritise workloads.

Key capabilities:

• Associate diploma with relevant experience or lesser formal qualifications with substantial years of relevant experience.
• Demonstrated experience in tenancy, property management, or client support roles, with a strong commitment to housing outcomes.
• Strong understanding of the Residential Tenancies Act and ability to interpret its legal implications for affordable and community housing.
• Sound understanding of tenancy legislation (or willingness to learn), and confidence managing leases, arrears, inspections, and tenancy issues.
• Strong interpersonal and communication skills, with the ability to support tenants facing complex challenges with empathy and respect.

Why Work for Us?

TSA offers an enjoyable work environment, a supportive management, strong opportunities for career development and generous salary packaging opportunities. In return we also offer benefits such as

• Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free).

• Hybrid working conditions and ability to work from our Barton office or working from home. May need to travel sometimes to properties

• Up to 8 weeks leave per year through our purchase leave scheme.

• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.

• Health insurance, home energy and home office supplies discounts.

• Novated car leasing, discounts on car hire and purchase.

• Employee Assistance Program - Independent confidential counselling service.

How to Apply

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

About Us

At the Salvos, we believe in doing good that transforms lives and futures for the better.

And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:

• Caring for people
• Creating faith pathways
• Building healthy communities
• Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here.

Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.

When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.

So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Benefits

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.

Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

Find out more

Diversity & Inclusion

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.

We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Find out more

Our Recruitment Process

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos.

Interested in volunteering with the Salvos?

We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer.

Whatever your skillset, availability, or areas of interest, we are keen to hear from you.

Check out our volunteer opportunities here.