Tenant Participation Officer

Closing Date: 11th November 2026

Contract Type: Full Time, Permanent

Salary: £34,896- £37,746

Hours: 35 per week

Location: Allan Water House

The Tenant Participation & Engagement Officer will lead and develop an inclusive, customer-focused participation service, ensuring tenants and service users have meaningful opportunities to influence decisions, shape policies and improve housing services.

The post holder will champion customer voice, coordinate innovative engagement activities and strengthen relationships with tenants, communities and partner organisations.

Working across the Housing Service, they will use customer feedback and insight to support a drive for continuous improvement, support regulatory compliance and enhance outcomes for tenants.

The postholder will feel comfortable working in a fast paced environment, have excellent communication skills and good organisational skills in order to manage workload. If you think you have the skills and can-do approach for this post, then we would like to hear from you.

The successful candidate will be required to be a member of the Protecting Vulnerable Groups Scheme (PVG) for Children and Adults. If your application is progressed after the interview, you will be asked to complete the form and have your details verified.

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.

Job Description

Additional Salary Information

Stirling Information

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles.
• Flexible working including hybrid office/work from home arrangements where the role allows. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week
• Biennial incremental progression until top of your payscale is reached
• Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
• Up to 6 months full sick pay and 6 months half pay dependent on length of service
• Carers Leave
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme