Test – CRM Implementation Consultant

Job Description This is a remote position. Test – CRM Implementation Consultant Job Title: Test – CRM Implementation Consultant Department: Technology Consulting Employment Type: Full-Time Location: Abuja, Nigeria (Hybrid) Experience Level: Mid-Level (2–5 Years) Salary Range: ₦450,000 – ₦650,000 Monthly Application Deadline: August 31, 2026 Job Summary We are looking for a skilled CRM Implementation Consultant to join our growing technology consulting team. The successful candidate will work closely with clients to analyze business processes, configure CRM systems, automate workflows, and provide end-user training. This role requires strong problem-solving abilities and excellent communication skills. Key Responsibilities Gather and document client business requirements. Configure CRM modules, layouts, workflows, and automation. Import, clean, and migrate customer data. Create reports and dashboards for business users. Design and implement approval processes and business rules. Conduct system testing and user acceptance testing (UAT). Train end users and prepare system documentation. Troubleshoot CRM issues and provide post-implementation support. Collaborate with project managers, developers, and stakeholders. Ensure projects are delivered on schedule and within scope. Minimum Requirements Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Minimum of 2 years of CRM implementation or administration experience. Experience with Zoho CRM, Salesforce, Microsoft Dynamics, or HubSpot CRM. Strong understanding of CRM concepts and business processes. Experience with data migration using CSV or Excel. Excellent analytical and problem-solving skills. Strong written and verbal communication skills. Ability to manage multiple projects simultaneously. Preferred Qualifications Salesforce Administrator Certification. Zoho CRM Administrator Certification. Experience with workflow automation tools. Knowledge of APIs and third-party integrations. Basic SQL knowledge. Experience working in a consulting environment. Required Skills CRM Administration Business Analysis Workflow Automation Data Migration Customer Relationship Management Process Documentation Microsoft Excel API Integrations Reporting & Dashboards Project Coordination Benefits Health Insurance Performance Bonus Professional Development Budget Flexible Hybrid Work Schedule Paid Annual Leave Certification Sponsorship Career Growth Opportunities Hiring Process Application Review HR Screening Technical Assessment Technical Interview Final Interview Offer & Onboarding