Test Manager UAT - ServiceNow (Contract)

We are looking for an experienced UAT Manager to lead user acceptance testing across a ServiceNow implementation/transformation programme. This is a hands-on management role owning the UAT lifecycle end to end, working closely with business stakeholders, delivery teams and the ServiceNow platform team.

Key responsibilities

• Own and manage the full UAT strategy, planning and execution for ServiceNow modules/releases
• Define test scope, entry/exit criteria, schedules and acceptance criteria with business and delivery stakeholders
• Coordinate business users and testers, manage the day-to-day test cycle, and track progress against plan
• Manage defect triage, prioritisation and resolution alongside development and platform teams
• Provide clear reporting on test coverage, progress, risks and readiness for go-live
• Ensure alignment between business requirements and delivered functionality on the ServiceNow platform

Essential experience

• Proven track record managing UAT on enterprise programmes
• Must have experience with ServiceNow (ITSM and/or other modules)
• Strong stakeholder management across business and technical teams
• Solid grasp of test management tools, defect management and reporting
• Ability to work in a hybrid model (2 days/week London) and to travel internationally when required

Desirable

• ServiceNow certification(s)
• Experience in a multi-country / multi-language delivery environment

Please note some travel to Spain is anticipated in early 2027. Immediate availability is strongly preferred.