TfL Resilience & Partnership Coordinator (Band 2)

Job title: TfL Resilience and Partnership Coordinator

Salary: Circa £40,000

Grade: Band 2

Contract type: Permanent

Reference: 6114

Number of roles: 1 x Full Time Contract details: Permanent, Hybrid

Location: Palestra, Southwark, London Application closing date: Friday 13th November

All offers of employment are subject to satisfactory right‑to‑work checks, and candidates must be able to demonstrate their legal right to work in the UK. In certain circumstances, TfL may be able to sponsor Skilled Worker visas for roles and individuals that meet the required eligibility criteria, including those covered by transitional rules. Further details can be found here: Our response to visa sponsorship changes.

About us:

The TfL Resilience & Partnership Team plays an important role in strengthening organisational resilience and supporting TfL's preparedness for risks, threats and disruptive events that could impact transport operations. Based within the Surface Control Centre at Palestra, the team works collaboratively with operational modes, business areas, and external partners to support resilience planning, exercising, organisational learning and continuous improvement.

The team also supports the delivery and governance of the TfL Resilience Programme, helping to coordinate resilience activities across the organisation and promote a consistent, joined-up approach to preparedness and response.

The role:

As a TfL Resilience and Partnership Coordinator, you will support the delivery of TfL's Resilience Programme, working closely with operational teams, business areas and external stakeholders to strengthen organisational preparedness.

You will help coordinate a varied programme of resilience activities, including strategic planning, exercises, stakeholder engagement, governance, and the tracking of improvements arising from lessons identified.

This is an opportunity to gain experience across a broad range of resilience activities, working with stakeholders from across TfL and external partner organisations. You will contribute to initiatives that strengthen TfL's ability to prepare for, respond to, and recover from significant disruptive incidents.

The successful candidate will be organised, proactive, and adaptable, with the ability to manage competing priorities and build effective working relationships across a range of stakeholders.

Key Accountabilities:

• Support the coordination and delivery of the TfL Resilience Programme, working collaboratively with operational modes and business areas to strengthen organisational preparedness.
• Support the development, maintenance and review of resilience plans, frameworks and supporting documentation, ensuring alignment with TfL's wider resilience objectives.
• Coordinate and support the planning, delivery and evaluation of resilience exercises and stress-testing activities, working with internal stakeholders and external partners.
• Maintain records of exercise outcomes, lessons identified and associated improvement actions, supporting the tracking and reporting of progress.
• Develop and maintain effective working relationships with TfL stakeholders and external partner agencies, supporting a collaborative approach to resilience planning and incident preparedness.
• Support the development and delivery of resilience training, guidance and awareness materials to strengthen organisational knowledge and capability.
• Maintain accurate records, trackers and reporting materials to support programme oversight, governance and the identification of emerging risks or areas for improvement.
• Provide coordination and secretariat support for key resilience governance meetings, including the preparation of papers, recording of decisions and monitoring of agreed actions.
• Provide resilience-related support and guidance to operational teams and command structures, as required.

Skills, Knowledge & Experience

Skills:

• Excellent written and verbal communication skills, with the ability to present information clearly and concisely to a range of stakeholders.
• Strong organisational and planning skills, with the ability to manage multiple activities and competing priorities.
• Ability to build and maintain effective working relationships with internal and external stakeholders.
• Good analytical and problem-solving skills, with attention to detail and the ability to interpret, organise and present information effectively.
• A proactive and adaptable approach, with the ability to work independently and collaboratively.

Knowledge:

• Awareness of resilience, emergency planning or business continuity principles and relevant frameworks.
• Understanding of operational environments and the importance of organisational preparedness and coordinated incident response.
• Proficiency in Microsoft 365 applications, particularly Word, Excel, and PowerPoint.

Experience:

• Experience supporting the coordination or delivery of projects, programmes or operational activities.
• Experience preparing professional documentation, reports, presentations, or briefing materials.
• Experience engaging with stakeholders and supporting collaborative working across teams.
• Experience or knowledge of resilience, emergency planning, transport operations or a related discipline (desirable).

Working Hours:

This role includes opportunities for hybrid working (minimum of 3 days per week in SCC with modal teams, or as per business requirements).

Application Process:

• Please apply with your CV
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
• PDF format preferred and do not include any photographs or images
• We may close this advert early if we receive a high volume of suitable applications.

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Equality, diversity and inclusion:

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.  

Benefits:

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements.

Vetting Process:

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.

TfL is currently unable to provide sponsorship to candidates for this role as the Home Office’s eligibility criteria for sponsorship will not be met. TfL keeps its approach under review in line with changes to UK immigration rules. We are also unable to provide advice or guidance on individual immigration queries and advise candidates to check the Government’s website for further information.

You may be required to undergo a Metropolitan Police NPPV1 (non-police personnel vetting) vetting process.