Third-Party Collections Analyst

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. About the Role We are seeking a Third-Party Collections Analyst to support our Order-to-Cash organization by managing collection activities through third-party agencies, legal firms, and external recovery providers. In this role, you will serve as a key liaison between internal stakeholders, customers, and external partners to maximize cash recovery, reduce delinquency, and improve working capital performance. This position offers an exciting opportunity to contribute to process improvements, strengthen customer relationships, and support the financial health of the organization while ensuring compliance with company policies and controls. Key Responsibilities As a Third-Party Collections Analyst , you'll be responsible for: Managing assigned accounts placed with third-party collection agencies, legal firms, bankruptcy administrators, and other external recovery providers. Monitoring agency performance, recovery rates, collection results, and compliance with service level agreements and contractual requirements. Analyzing delinquent accounts and determining appropriate escalation strategies, including agency placement, legal referral, or dispute resolution. Coordinating with Collections, Credit, Sales, Customer Service, Legal, Cash Application, and other stakeholders to resolve issues impacting payment collection. Maintaining accurate documentation of collection activities, disputes, payment commitments, legal actions, and customer communications. Supporting bankruptcy, legal placement, debt collection agency (DCA), and Unclaimed Property activities as assigned. Preparing and communicating account status updates, aging analysis, recovery forecasts, and risk assessments to management. Ensuring compliance with company policies, SOX controls, and established Order-to-Cash procedures. Identifying opportunities to improve collection effectiveness, reporting, and agency management processes. Participating in projects, process transitions, and continuous improvement initiatives within the Order-to-Cash organization. Requirements We are looking for people who are analytical, customer-focused, organized, and results-driven. If this is you, get in touch. As a minimum you must have: Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field. 1–3 years of experience in Accounts Receivable, Collections, Credit & Collections, Order-to-Cash, or related finance functions. Intermediate to advanced English communication skills, both written and verbal. Knowledge of accounts receivable, collections, dispute management, payment negotiations, and cash flow fundamentals. Experience working with ERP systems such as SAP, FSCM, S/4HANA, CFIN, or similar platforms. Proficiency in Microsoft Excel and data analysis tools. Strong analytical, problem-solving, and organizational skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong customer service and stakeholder management skills. Although Not Necessary, It Would Be Nice If You Have: Experience working with third-party collection agencies, legal recovery firms, or bankruptcy processes. Knowledge of SOX controls and Order-to-Cash process frameworks. Experience supporting process improvement or transformation initiatives within a shared services or finance organization. Benefits We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice