Third Party Governance Partner

• Opportunity to work with one of Australia’s largest general insurers
• Open to applicants based in Sydney, Melbourne and Brisbane - Hybrid/ remote opportunity
• Promote risk awareness and mitigate them in our third party governance processes

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

Your Team

As a member of the Procurement and Service Provider Governance team, you will be accountable for the overall performance of the Third Party Governance function across Hollard's third party supply chain.

You will contribute to and champion innovation to drive improvement across all aspects of Hollard's Third Party Governance, delivering industry best practice in Third Party Governance.

About the Role

This role is key to managing the risks associated with Hollard's third party arrangements, which will include compliance with the Code of Practice, Claims Handling as a Financial Service, relevant APRA (Australian Prudential Regulation Authority) Prudential Standards and ASIC (Australian Securities and Investments Commission) Requirements.

You will promote a risk aware culture across all levels of Hollard's third party arrangements both internally and externally. You will proactively mitigate risk in our Third Party Governance processes and approach to our third party arrangements and continue to develop tools and support for those most vulnerable in the community.

Your duties and responsibilities

• Oversee governance of CPS 230 requirements, including monitoring and reporting on adherence across third party arrangements
• Make sure Business Owners understand their Third Party Governance obligations, and support them to deliver the required outcomes
• Ensure ongoing delivery and adherence to the Third Party Governance Quality Framework.
• Provide timely feedback and insights to the Procurement and Service Provider Governance team on trends, concerns or opportunities within Third Party Governance or Quality Audit areas.
• Deliver clear, engaging presentations and training to business owners and other stakeholders to build understanding of Third Party Governance requirements.
• Provide Third Party Governance expertise to the Hollard Departments, supporting high-quality customer experiences and satisfaction that lift NPS for our Partner brands.

About You

• Substantial experience in a General Insurance/short tail business, preferably in a Procurement or Supply Chain related role.
• Deep understanding of partner relationships, and proven ability to manage them effectively
• Ability to communicate effectively with a wide range of stakeholders, and to explain methodologies and results to varied audiences
• Demonstrated knowledge of operational practices and policies.
• Risk based decision maker who can understand risk and make the appropriate decisions to move forward.

Working at Hollard

At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We’re a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance.

Please note:

Even if you don’t meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.

We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

We are NOT engaging Recruitment Agencies for this role and ask agencies to respect our policy of no unsolicited contact regarding advertised vacancies.