Third-Party Support Analyst | S2 | Third Party Centre of Excellence | Milton Keynes, Glasgow, Bradford | Internal Mobility

Third-Party Support Analyst | S2 | Third Party Centre of Excellence | Milton Keynes, Glasgow, Bradford | Internal MobilityCountry: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

We are looking for a colleague to join the Third Party Centre of Excellence which will provide ongoing subject matter expertise and direct operational support for Service Directors and Service Managers to ensure that they can meet the necessary contractual, risk management, regulatory, compliance and service standards for third-party supplier management on an ongoing basis.

THE DIFFERENCE YOU MAKE

Third Party Centre of Excellence is looking for a Third Party Support Analyst, based out of Unity Place (Milton Keynes), Bradford or Glasgow. 2 – FTE Positions

As a Third-Party Support Analyst, you will be responsible for supporting Santander & TSB operations third party services portfolio, working closely with Service Managers and Service Directors bringing together colleagues and stakeholders across UK and third parties ensuring that the specified services delivered are in accordance with contracted requirements.

The role holder will be a confident decision maker and may on occasion deputise for the Third-Party Support Manager in relevant matters.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Ensuring that regular monitoring of the performance of third parties is being done against established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and integrating all metrics for reporting.
• Support and guide Service Managers with the financial aspects of external third-party relationships including raising purchase requests/purchase spend requests, invoice reconciliation & payment queries.
• Completing risk assessments (e.g., IRQ, DPIA etc.) and ensure that all risk management responsibilities are completed for third-party suppliers in accordance with the Third-Party Risk Management (TPRM) policy.
• Analysis of supplier process & controls, including review of incidents and incident trends to identify root cause, resolution and control improvement to prevent re-occurrence.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrable skills/experience of communicating to diverse audiences, getting the message across. (Required)
• Experience with managing data, reporting and Management Information. (Required)
• An understanding of the company’s activities, products, processes, and risks for the area of expertise. (Required)
• Knowledge/experience of negotiation & decision-making skills. (Required)
• Financial management experience such as raising spend requests, monitoring spend and investigating payment queries. (Preferred)
• Understanding of relevant regulatory and compliance requirements. (Preferred)
• Experience with third-party contracts with and understanding of regulatory requirements. (Preferred)
• Stakeholder management experience, both internally and with third parties. (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£37,762.00 - £56,642.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

PERMANENT ROLES:

• If you are currently employed by Santander UK plc on TSB Legacy terms or by TSB and choose to apply for this Santander vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact Julie Keenan - Julie.clarke1@santander.co.uk

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Ready to make it happen?

It starts with you. It starts here.