Thirdfort/Homeppl Operations Analyst

We’re on a mission to protect society from fraud and money laundering. We’ve already protected over 3 million people through life’s big transactions. Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering. Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn’t exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud. Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking. Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel. In February 2025, Thirdfort acquired the Homeppl brand. Homeppl are also a fast growing tech disruptor, using unique technology to qualify tenants and guarantee their liabilities. Our long term plan is to bring this tech into one CDD platform for our clients. The Role: This is a great opportunity for a capable and hungry individual who wants to gain experience in a leading tech startup. The Ops Analyst team are a core part of our offering, using industry leading tech to spot fraud and protect our clients, who range from Estate Agents letting teams, to the Built to Rent sector. You’ll be working alongside an established group of Ops Analysts - excellent communication skills are essential, as well as not being phased by picking up a large volume of work each day. The summer months are our peak period, when you will working with the team to deliver ambitious targets and give an amazing experience to our clients. This role demands excellent attention to detail, a professional manner and great written skills. We don't expect you to have a background in law or compliance, but any knowledge or understanding around Anti-Money Laundering and fraud/tenant referencing processes will set you in good stead. This team work closely with Customer Support and sits within our Customer Experience team - we want to make sure we provide reports of outstanding quality for our clients, whilst being able to work diligently and efficiently. You will be jumping into a fast, dynamic and ambitious culture that prioritises collaboration, openness and continuous learning. Skills & Responsibilities: Use industry leading fraud detection tools to perform document analysis and identify fraud Analyse and review applications for our clients, ensuring that applicants meet risk criteria Provide advice and guidance to applicants to help accelerate the application process Produce reports to help us and our clients make the right decisions Work to deliver against ambitious targets - you’ll need to be highly organised and able to juggle enquiries You will have the ability to communicate effectively and persuasively; patience and empathy are essential. Able to clearly explain complex requirements in fluent written English What we are looking for: Be happy to get your hands dirty as part of our busy Ops Analyst team - you’ll deal with high volumes of reports (especially through the summer months), and tackle them all with a calm and good humoured approach. Committed to getting the right outcome for our clients Careful, with great attention to detail, and able to spot problems and resolve them quickly Someone who is tenacious and adaptable, maintains focus whilst working independently and remotely An interest in learning more about fraud detection You will be hungry to join an epically exciting startup. You’ll get excited about the prospect of rolling your sleeves up and getting stuck in because you recognise the huge opportunity to gain great experience 1-2 years similar experience is helpful, especially in the start up or tech or legal space. However, we’re open minded and interested in grads or people coming from jobs in other areas who can demonstrate the above skills. Life at Thirdfort: We’ve created our benefits package to reflect Thirdfort’s mission and values. Everything we do is designed to build on trust , and we extend this promise to our team by investing in their physical, mental, and financial security to support them through life’s big moments. Ultimately, our benefits exist to empower our people, ensuring everyone feels deeply supported, trusted, and equipped to do their best work. When you join Thirdfort, you’ll get immediate access to our flexible employee benefits package that aims to support you across these areas: Compensation - £27k base salary Working hours are between 8.30am - 6pm, Mon-Fri, 40 hours per week Flexible working - We love our office culture and are looking for teammates who want to be part of it. This role is based on a hybrid model, with a minimum of 2 days per week in our Manchester office and the flexibility to work from home on the remaining days. We run socials for the support team every third so you get plenty of time to socialise with your colleagues. In the past this has included getting together to enjoy some great food, or doing a fun activity such as bowling or playing darts, or trying your hand at cricket! Annual leave allowance of 26 days, increasing to 30 with tenure and the option to buy additional days Work from home allowance Enhanced sick leave Private healthcare with our provider, AXA Uncapped budget for personal development Share options for all UK employees Wellness budget We’re committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We’re purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter. If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Partner know and we’ll do our best to accommodate.