TikTok Shop Account Manager

TikTok Shop Account Manager

Full-Time — 40 hrs/week | Remote | Long-Term Contract

About the Role

Our client is a US-based e-commerce agency that manages TikTok Shop growth for consumer brands. They are looking for a senior TikTok Shop Account Manager to own client accounts end to end: running shop performance and serving as the main point of contact for each brand. This is a senior, client-facing role. You will lead calls with brand owners, present results, and drive the growth strategy for every account you manage.

Key Responsibilities

• Own the full TikTok Shop performance for multiple client brands, from shop operations and listings to promotions, affiliates, and ads
• Lead regular video calls with clients: present results, set GMV goals, and align on growth plans
• Build and run growth strategies for each account, including affiliate and creator programs, campaigns, GMV Max, and live shopping
• Turn performance data (GMV, conversion rate, affiliate output, ad efficiency) into clear recommendations that clients can act on
• Identify problems early, such as shop health issues, policy violations, or declining performance, and communicate them to clients with a plan to fix them
• Coordinate with the internal team on content, creators, and ads to execute each account's plan
• Stay ahead of TikTok Shop platform changes and bring new opportunities to clients

Requirements

• 2+ years of hands-on experience managing TikTok Shop accounts (Seller Center, Affiliate Center)
• 4+ years in client-facing account management, ideally at an agency managing multiple accounts at the same time
• Proven track record of growing GMV for TikTok Shop brands, with results you can share
• Excellent spoken and written English (C1 or above). You will lead client calls independently
• Confident and natural on camera and video calls
• Strong command of performance data and reporting
• Full-time availability (40 hrs/week) aligned with US timezone
• Nice to have: GMV Max or TikTok Ads, live shopping, Amazon or Shopify, and experience with US-based brands

Ideal Candidate

You have run TikTok Shop accounts and you are the person clients want on the call. You speak with confidence about numbers, explain what is working and what is not, and leave every meeting with clear next steps. You think like the owner of each account, not like someone carrying out tasks. You stay organized across several brands at once, and clients trust you because you are proactive, direct, and consistent.