TikTok Shop Operations Executive

About the Role
We are looking for a highly organised and detail-obsessed TikTok Shop Operations Executive to own the day-to-day operations of our client's TikTok Shop.
This is a hands-on operational role covering pricing accuracy, campaign execution, product listings, promotions and shop health — the unglamorous, detail-heavy work that keeps a TikTok Shop running cleanly and stops revenue leaking through pricing errors, broken listings or missed campaign deadlines.
This is a fairly wide-ranging role. While the core of the job is TikTok Shop operations, you should expect to be asked to support other related areas from time to time — including affiliate centre tasks or other Social Commerce operational needs — as the team's priorities shift. The exact edges of the role will flex; what won't change is the standard of accuracy and ownership you bring to whatever's in front of you.
We’re looking for someone who has clear communication skills and is proactive in investigating discrepancies in pricings and other PDP details, identifying urgent action items and executing efficiently. They’ll be confident in liaising with the team as well as with TikTok Shop Accounts Managers to troubleshoot, set up campaigns and update the team where relevant and required.
Key Responsibilities
Pricing Accuracy & Audits
●Conduct daily pricing audits across TikTok Shop listings, checking for discrepancies against our client's pricing guidelines.
●Investigate and correct pricing errors promptly, escalating anything requiring clarification or approval.
●Keep a clear record of pricing issues identified and resolved.
Campaign Management & Monitoring
●Manage TikTok Shop campaigns, promotions and product registrations, ensuring suitable products are registered correctly and deadlines are met.
●Monitor upcoming, live and completed campaigns to confirm registrations, promotions and pricing are configured correctly.
●Track campaign performance and flag issues as they arise.
Product Listings & Virtual Bundles
●Create, update and optimise individual product listings and virtual bundles, including titles, images, descriptions, SKUs and variations.
●Ensure listings are accurate, complete and consistent with our client's requirements and brand standards.
Promotions, Flash Sales & the Promotional Calendar
●Set up promotions, flash sales and other TikTok Shop promotional tools in line with our client's pricing guidelines and promotional calendar.
●Monitor live promotions diligently to keep listing information accurate and up to date.
●Maintain the promotional calendar, tracking upcoming activity, live promotions and any required changes.
Gift-with-Purchase (GWP) & Inventory Monitoring
●Monitor GWP promotions, setup and stock availability to ensure offers run correctly, flagging or resolving potential stock issues promptly.
●Monitor inventory, product availability, shop health and listing issues, investigating discrepancies and taking appropriate action.
Quality Assurance & Troubleshooting
●Carry out regular quality checks across pricing, promotions, product information, listings and campaign setups.
●Verify that completed changes have been implemented correctly.
●Troubleshoot TikTok Shop operational issues, investigate discrepancies and escalate platform-related problems when necessary.
Operational Requests & Stakeholder Communication
●Monitor incoming operational requests via Lark/Slack, ensuring tasks are picked up promptly, followed through to resolution and communicated clearly.
●Keep relevant stakeholders informed of outstanding issues and progress.
Affiliate & Creator Shop Support
●Support affiliate and creator-related shop operations, including product eligibility, commission queries and campaign-related issues.
KPI Reporting
●Track and report key operational KPIs, including pricing discrepancies identified and corrected, campaigns registered, listing updates, outstanding issues and operational requests completed.
●Provide regular updates on progress, resolutions and areas requiring attention.
Cross-Functional & Ad Hoc Support
●This is a wide-ranging operational role. From time to time you may be asked to support other TikTok Shop or Social Commerce workstreams outside this list — including affiliate centre tasks, reporting requests or other operational needs — as priorities shift.
What We're Looking For
Essential
●Experience managing TikTok Shop operations, listings or campaigns (or a highly comparable eCommerce/marketplace operations role).
●Strong attention to detail and comfort working with pricing, numbers and structured data.
●Excellent organisational skills and the ability to manage multiple concurrent tasks and deadlines.
●Ability to work independently, taking ownership of tasks from start to finish with minimal supervision.
●Fast, accurate execution under time pressure.
●Comfortable using Slack/Lark or similar tools to triage and resolve operational requests.
●Strong written communication for stakeholder updates and escalations.
●Proactive approach to identifying and resolving issues before they escalate.
Nice to Have
●Experience with TikTok Shop Seller Centre / Affiliate Centre specifically.
●Experience with product listing optimisation (SEO, imagery, copy) on a marketplace platform.
●Experience running promotions, flash sales or gift-with-purchase campaigns.
●Experience with inventory or stock management.
●Experience working with affiliate or creator-driven commerce.
●Experience in beauty, haircare, lifestyle or consumer brands.

Skills

Experience managing TikTok Shop operations, listings or campaigns or a highly comparable eCommerce/marketplace operations role, with strong attention to detail, excellent organisational skills, ability to work independently, fast and accurate execution under time pressure, and strong written communication.

Experience with TikTok Shop Seller Centre or Affiliate Centre, product listing optimisation, running promotions and flash sales, inventory or stock management, affiliate or creator-driven commerce, or beauty, haircare, lifestyle or consumer brands.