Tracking Coordinator After Hours

About Us Based in Canada but serving clients throughout North America, Virtual Professional is not a post-pandemic organization. Established in 2008, our core belief in the transformative power of remote work has been the driving force behind our mission. Virtual Professional has evolved into a dynamic platform, attracting attention for our innovative model. We are dedicated to being the bridge between the remote job needs of North American companies and the top-tier Latin American professionals. Our commitment extends to ensuring the financial stability of our Virtual Professional Partners (VPPs) and creating optimal conditions for them to deliver exceptional services. For our client companies, we offer a seamless recruitment process, providing access to a pool of skilled professionals that drives profitability and business growth. Job Description This is a remote position! As a Tracking Coordinator, you will play a crucial role in ensuring we exceed our client’s KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers. Building and maintaining relationships with partner carriers Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals Identifying potential problems before they occur Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams Demonstrates professionalism, positive attitude, and exceptional telephone etiquette. Assist other team members when required. Requirements If you are an expert multi-tasker, active listener, and excellent communicator with a friendly and confident personality. You love getting to know people and building lasting relationships. You display empathy when dealing with carriers and use emotional intelligence to guide your interactions. This job is for you! Benefits 100% remote Schedule: Evening (4:00 PM- 1:00 AM) schedule TBD This it's a Bilingüal Position 40 hours per week We provide the equipment Culture of Respect, Expertise, Collaboration and Entrepreneurship Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is a Celebrated! If you have ideas that you wish someone would listen to - tell us! We love the Entrepreneurial spirit, and we strive for Continuous Improvement!