Tracking Manager

This is a remote position.

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We are seeking an experienced Tracking Manager to lead and oversee our tracking team within a third-party logistics (3PL) company. The ideal candidate will have a strong background in transportation operations, team management, and shipment visibility, with the ability to ensure timely and accurate tracking updates while maintaining high service standards.

Key Responsibilities

• Manage, lead, and supervise the tracking team to ensure efficient daily operations and consistent performance.
  

• Oversee real-time tracking of shipments and ensure timely status updates from pickup through final delivery.
  

• Monitor team productivity, performance metrics, and compliance with company procedures and customer requirements.
  

• Ensure tracking specialists proactively communicate with drivers, carriers, customers, and internal operations teams.
  

• Identify and resolve tracking-related issues, including missed check calls, delays, route deviations, and service disruptions.
  

• Develop and implement processes to improve tracking efficiency, communication, and shipment visibility.
  

• Train, mentor, and support team members while providing ongoing performance feedback.
  

• Coordinate with carrier sales, dispatch, and operations departments to ensure smooth shipment execution.
  

• Prepare performance reports and identify opportunities for process improvement.
  

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Requirements

• Previous management or supervisory experience in a transportation, logistics, or 3PL environment.
  

• Strong understanding of U.S. trucking operations, FTL/LTL shipments, and shipment tracking procedures.
  

• Proven ability to lead, motivate, and develop a team.
  

• Excellent communication, organizational, and problem-solving skills.
  

• Ability to manage multiple priorities in a fast-paced environment.
  

• Experience with TMS platforms, GPS tracking systems, and transportation management tools.
  

• Strong analytical skills and the ability to monitor KPIs and team performance.
  

• Proficiency in written and spoken English.
  

Benefits

• Fully remote position.
  

• Opportunity to lead and develop a tracking team.
  

• Professional growth within an expanding logistics company.
  

• Competitive compensation based on experience.