Trade-in Desk Team Leader (all genders)

Job Title

Trade-in Desk Team Leader (all genders)

Job Description

In this role, you have the opportunity to

Play a key role in securing high-quality inflow for Circular Equipment and Parts Recovery by managing all Trade-In Requests (TIRs) for the International Region and China. You will ensure trade-in processes run efficiently, compliantly, and with excellent service for Sales, Order Management, Circular Economy (CE) teams, and broker partners.

This role directly supports Philips' circularity ambitions through take-back, reuse, responsible end-of-use execution, and return flows that feed both the Circular Edition portfolio and parts recovery pipelines.

Your role:

Sales Support & Opportunity Building

• Identify potential trade-in opportunities and proactively engage Sales teams to create Trade-In Requests (TIRs).
• Support CTL target achievement by driving early trade-in creation and closure.
• Build and maintain strong relationships with Key Account Managers, Account Managers, Sales Specialists, and indirect partners.
• Maintain a pipeline of upcoming equipment replacement opportunities within the assigned territory.
• Support the DXR Trade-In process and contribute to business growth through effective trade-in management.

Operations & Customer Experience

• Deliver exceptional service to Sales teams, Back Office teams, Circular Economy colleagues, and broker partners.
• Monitor pending removals and ensure timely resolution of operational issues.
• Investigate and resolve discrepancies, blockers, and customer concerns in a timely and cost-effective manner.
• Ensure efficient coordination across stakeholders to maintain smooth operational execution.

Process Excellence & Governance

• Manage high volumes of trade-in transactions while ensuring accuracy, compliance, and process integrity.
• Provide support and training on Trade-In Request creation and maintenance processes.
• Apply Lean principles to identify and implement continuous improvements.
• Act as the Trade-In Desk lead and first point of contact for trade-in-related questions and escalations, working closely with the Circular CoE.
• Demonstrate Philips Leadership Competencies and the 5 Behaviors in daily work.

Team Leadership & People Management

• Lead, coach, and develop the Trade-In Desk team, creating a collaborative, customer-focused, and high-performance environment.
• Set clear objectives and expectations, regularly review individual and team performance, and provide timely coaching and feedback.
• Manage work allocation, priorities, and team capacity to ensure appropriate coverage and timely execution of Trade-In activities.
• Build team capabilities through continuous learning, knowledge sharing, cross-training, and development planning.
• Represent the Trade-In Desk team in cross-functional discussions and act as an escalation point for operational, stakeholder, and team-related topics.

You're the right fit if:

• You have experience in customer service, order management, sales support, supply chain coordination, or a similar operational environment.
• You are comfortable working with CRM systems such as Salesforce (SFDC) and managing large volumes of transactions.
• You have strong stakeholder management skills and can effectively collaborate with Sales, Operations, Brokers, and Circular Economy teams.
• You possess excellent communication and problem-solving abilities.
• You are detail-oriented with a strong focus on data quality, process compliance, and operational excellence.
• You can work effectively under pressure and prioritize competing demands.
• You demonstrate a customer-first mindset and ownership mentality.
• You are collaborative, adaptable, and aligned with Philips Leadership Behaviors.

Compensation & benefits

Doing meaningful work should come with fair, transparent rewards. The annual base salary range for this role is 99,830 PLN – 165,390 PLN. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience, and the responsibility you'll have in this role, alongside internal equity and local market considerations.
This role is eligible for an annual incentive, with your rewards linked to both individual performance and company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision. Benefits include: hybrid working, paid time off, health and wellbeing benefits, diversity & inclusion initiatives, and learning and development opportunities.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.

For US applicants only: Philips is an equal employment opportunity and affirmative action employer Disability/Veteran. Click here to review "EEO Is The Law and Supplement” Poster. Click here to review the Pay Transparency Nondiscrimination Statement.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.