Trading & Growth Manager

Join Heathrow Express as our Trading & Growth Manager and play a pivotal role in shaping the future of one of the UK’s most recognised rail services. This role sits at the heart of Heathrow’s commercial strategy, driving revenue growth, optimising pricing, and enhancing customer value and improving commercial performance across all Heathrow Express sales channels. You’ll work closely with marketing, data, and operations teams to ensure our trading performance supports Heathrow’s wider ambition to deliver outstanding passenger experiences and sustainable commercial success.

As part of the Commercial team, you’ll lead initiatives that translate insight into action – from developing dynamic pricing strategies to identifying new growth opportunities. You’ll be instrumental in ensuring Heathrow Express remains competitive, customer-focused, and aligned with Heathrow’s broader commercial objectives.

• Develop and lead the delivery of trading strategies that maximise revenue and yield across all Heathrow Express channels, including digital, B2B, and retail.
• Lead the analysis of sales performance, customer behaviour, and market trends to inform pricing, promotions, and product development.
• Develop insight into customer segments, purchasing behaviours and channel preferences to identify growth opportunities.
• Collaborate with marketing and digital teams to optimise conversion, customer acquisition, and retention through data-driven campaigns.
• Identify and deliver new commercial opportunities, partnerships, and initiatives that support Heathrow’s growth and sustainability goals.
• Work with finance and operations to forecast performance, manage budgets, and ensure trading decisions are commercially sound and operationally feasible.
• Champion continuous improvement through structured test-and-learn activity, and refining trading approaches to enhance customer value and business performance.

• Proven experience in trading, revenue management, or commercial growth roles within transport, travel, or retail sectors.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate insights into actionable strategies.
• Excellent stakeholder management and communication skills, with experience influencing cross-functional teams.
• Commercial acumen and a results-driven mindset, with a track record of delivering measurable growth.
• Proficiency in data analysis tools and e-commerce platforms.
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment.