Trainee/Junior Account Manager

About the role  AdTech company with 7 years of experience, trusted by over 150 clients, multiple award-wins, and a strong reputation as a leader in the AdTech industry. We are looking for a Trainee/Junior Account Manager, your primary objective is to provide support and learn from our experienced Account Management team while gradually taking on more responsibilities. This role is pivotal in understanding the nuances of the business and the art of client relationship management. Key Responsibilities Communicate with the clients (B2B) within different communication channels (Slack, email, calls, etc) and support them while theyre using our product. Analyze and optimize clients performance and profitability on our technology. Close work and set up tasks for a development team. Create and update documentation for the Knowledge base. Work on the product improvements. Required Skills and Experience (Hard Skills) Customer/technical support experience. Experience within the digital industry will be a great plus. Fluent English (both written and spoken). Analytical skills. What we value in your experience: 6+ months of customer/technical support experience. Problem-solving skills and the ability to offer tailored solutions to specific challenges of each client. Proven ability and desire to interface with clients both remotely and face-to-face to provide timely, consistent, and accurate support and account management; Possess a technical aptitude and a desire to learn the intricacies of the digital advertising ecosystem and to leverage that knowledge to help clients with support issues. Analytical ability to monitor and identify trends in performance metrics and data. How we work For us, the main thing is transparency and healthy communication within the team. We trust, but we measure everything by results: work from home if you want, or drop by for a coffee at our offices in Kyiv, Lviv, Odesa, or Mykolaiv. We wont let you get bored or stop developing. We will pump up your skills together with courses, send you to events, and give you access to our library. Your task is to grow , and ours is to help you with it. Regarding money : there is a review of terms once a year according to our policies. The main criterion is the result ; everything is transparent here. You can expect 22 vacation days, medical insurance, sick leave, and other cool stuff, and, of course, the most romantic challenges of the AdTech industry in a wonderful team !  Join us!