Trainer

The Trainer helps Ntracts clients build the knowledge and confidence to use their solutions effectively. As a member of the Education team, this role delivers engaging, practical training on Ntracts’ Contract Lifecycle Management (CLM) and Policy Manager solutions, adapting instruction to clients’ roles, workflows, and learning needs.

The Trainer works collaboratively with clients and internal teams to prepare for training, deliver a positive learning experience, and provide timely follow-up. This role also supports the CLM Training Lead and Manager of Education in developing and maintaining clear, accurate, and accessible training and other educational resources.

Responsibilities:

• Facilitate training sessions about Ntracts solutions that explain and demonstrate product functionality
• Work with clients and internal teams to understand training goals, participant needs, and relevant workflows before each session.
• Coordinate training schedules, communicate expectations and preparation requirements, and prepare training agendas and supporting materials.
• Adapt training delivery to clients’ needs
• Provide timely follow-up, including relevant resources, responses to outstanding training questions, and coordination with internal teams when additional assistance is needed.
• Support the development, review, and maintenance of educational resources
• Build and maintain proficiency in assigned Ntracts solutions, incorporating product updates and changes into training and supporting materials.
• Maintain accurate training records and communicate training outcomes, outstanding needs, and relevant client feedback to appropriate team members.
• Identify recurring questions and learning gaps, and recommend improvements to training delivery, resources, and processes.
• Build professional, collaborative relationships that support a consistent client experience throughout the training process.
• All other duties as assigned

• Experience delivering software training, client education, or comparable instruction to adult learners.
• Strong presentation and facilitation skills, with the ability to explain technical concepts in clear, practical language.
• Excellent written and verbal communication skills and a client-focused approach.
• Ability to learn software applications and translate product functionality into instruction relevant to clients’ day-to-day work.
• Strong organizational skills, attention to detail, and the ability to manage multiple training engagements and follow-up activities.
• Patience, adaptability, and sound problem-solving skills when supporting learners with different needs and experience levels.
• Ability to work independently and collaborate effectively with clients and colleagues.
• Proficiency with Microsoft Office applications and virtual meeting and presentation tools.

Preferred Qualifications:

• Experience training clients on SaaS or other business software.
• Familiarity with contract lifecycle management, policy management, or healthcare software.
• Experience creating or maintaining instructional materials, job aids, videos, or self-paced learning resources.
• Familiarity with adult learning principles, accessible learning design, or tools such as Articulate 360 and Camtasia.