Trainer, Claims Support Services

Who We Are

At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike.

Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day.

The Opportunity

The Trainer, Claims Support Services will design and deliver training programs that support our Claims, Early Intervention, and Rehab teams, working with the Quality, Coaching & Training team to identify trends and opportunities that drive quality performance. The Trainer works in the Quality, Coaching & Training team to identify trends and opportunities that drive quality performance and serves as a subject matter resource on best practices in holistic case management, provides new hire and ongoing training and development, brings specialized rehab expertise to learning and coaching, and creates engaging training content using Articulate and other software platforms. 

This is a remote role within Canada. We are open to candidates across the country, however you must work within our core business hours.

What You’ll Be Doing 

• Partner with the Quality, Coaching & Training team to turn quality findings, coaching themes, and evolving best practices into consistent training content and learning resources 

• Work closely with Claims, other DMI Business Unit leaders, and subject matter experts to revamp new hire training, including curriculum sequencing, case-based practice, learning assessments, and ongoing updates informed by feedback 

• Provide specialized rehab training and coaching, working with rehab subject matter experts to develop content that supports appropriate referrals, functional case management, and return-to-work planning

• Apply working knowledge of LMS platforms to build, manage, and deliver employee training and development initiatives

• Create, maintain, and update engaging learning content using eLearning software platforms, including eLearning modules, interactive case scenarios, knowledge checks, facilitator guides, and job aids, aligned with adult learning principles

• Design and deliver training programs for front line employees across all business units, including online and virtual sessions for offsite employees 

• Work with management to identify training needs and schedule training programs for all staff 

• Work with Vice Presidents, Managers, and business unit leads to ensure processes, procedures, templates, and forms are updated and implemented as business needs evolve 

• Recommend targeted strategies to leadership that increase efficiency and effectiveness within specific departments 

• Maintain a strong understanding of evolving case management systems to support current training needs and promote efficient, industry-leading workflows.

• Collaborate with internal and external stakeholders to build consensus 

• Support internal and external strategic initiatives, and participate in or lead special projects as assigned 

What You Bring to the Team 

• 5-7 years of proven Disability Management experience

• Background in and knowledge of Group Insurance, specifically LTD policy and coverage, as well as rehab and early intervention 

• Solid understanding of coverage concepts such as COD, FCD, Reserves, and various policy clauses 

• Specialized rehab expertise, including functional case management, GRTW planning, and vocational tools that impact claim duration 

• Experience using motivational interviewing techniques

• Knowledge of adult learning principles and theories, as well as experience facilitating in-person and online training 

• Proficiency in MS Office, specifically PowerPoint, with experience creating learning content in Skyprep Studio, Canva, Camtasia, and other eLearning software is considered an asset 

• Exceptional verbal and written communication, presentation, and public speaking skills 

Critical Competencies 

You will thrive in this role if you demonstrate the following competencies:

• Job Knowledge & Professional Development – Has a complete understanding of the role, makes sound decisions, and is comfortable acting independently.

• Curiosity & Innovation – Generates new approaches to problems, collaborates with others to explore solutions, respectfully challenges current processes, and strives for continual improvement.

• Organization & Planning – Plans and prioritizes efficiently, stays on track, and meets deadlines without letting important details slip.

• Teamwork – Builds positive, collaborative relationships with peers and supervisors and lends a helping hand when needed.

• Communication – Speaks and writes clearly and concisely, lives up to agreements, and communicates in a positive, respectful manner.

• Computer Skills – Is proficient with computers and new technology.
• Delivering WOW! – Takes ownership of the role, brings a positive, can-do attitude, and goes above and beyond to get the job done.

Compensation

At the time of this posting, the estimated annual base salary for this position is $75,000 to $85,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why DMI is the Place for You

• Beyond salary, we offer generous paid time off including 3 weeks minimum vacation, plus 26 long weekends a year through our much-loved Happy Friday program to help you balance life and work on your terms
• We provide flexible work options including remote and hybrid schedules, extended health and dental benefits, RRSP matching, and wellness support, including comprehensive mental health resources
• Clear career paths, personalized learning, and leadership committed to invest in your development

Belonging Starts Here

Diversity, inclusion, and belonging aren’t just programs at DMI; they are our foundation. We foster a safe, respectful, and inclusive workplace where everyone belongs and can thrive.

If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

If you’re ready to do meaningful work and grow your career with DMI, we’d love to hear from you. Click Apply to submit your application.