Trainer II - Sales and Service Center

Sales & Service Center Trainer | Onsite/Hybrid in Clearwater, FL

Location: Clearwater, FL (onsite/hybrid)
Type: Full-time

Help Shape the Next Generation of Sales & Service Associates - Join PODS!

Love teaching, coaching, and watching people level up? As our Sales & Service Trainer, you’ll be the go-to expert who gives new and tenured associates the knowledge, skills, and confidence to succeed. You’ll design and deliver engaging, hands-on learning experiences that directly drive business results, and you’ll see the impact of your work in your learners’ performance.

What You’ll Do

• Lead new-hire training on our consultative sales and service process, setting associates up for success from day one
• Design, update, and improve training programs using adult learning principles and proven methodologies
• Bring sessions to life with role plays, simulations, team exercises, group discussions, and videos
• Partner with stakeholders and subject matter experts to identify training needs and set clear, measurable learning goals
• Build assessments to measure learner understanding and training effectiveness
• Analyze post-training performance, find gaps, and create plans to close them
• Provide ongoing coaching and skill reinforcement to keep associates growing
• Gather continuous feedback from trainees to make every class better than the last
• Run an engaging, well-managed classroom and model leadership and credibility across the company

What You Bring

Required

• Bachelor’s degree (or 6+ years of equivalent experience) in a trainer role
• 4 to 7 years of adult training experience
• Experience applying consultative sales methodologies
• Excellent public speaking, presentation, teaching, and writing skills
• Ability to explain complex information clearly and tailor your message to any audience
• Confidence to own the room, hold attention, and facilitate interactive discussions
• Skill in giving constructive, actionable feedback
• Ability to influence and collaborate with people at all levels, including those who don’t report to you
• Experience using role plays and simulations in training
• A growth mindset, high energy, and a self-starter attitude in a fast-paced environment

Nice to Have

• Experience training sales and service agents or frontline leaders
• Experience selling products or services, or leading frontline teams in a customer call center
• Prior people management experience

Who Thrives Here

You’re a natural communicator who is analytical, adaptable, and quick to learn new products, technologies, and industries. You act with integrity, take initiative, and hold yourself to high standards of quality. You’re also creative, always looking for a better way to teach, engage, and get results.

Why Join Us

• Work hybrid with a collaborative team in Clearwater, FL
• A visible role where your work directly drives employee and business success
• Ongoing opportunities for your own professional development