Training Administrator

The Training Assistant provides service-oriented administrative support to instructors, sales, training, and education support management. Assist with scheduling and setting up sales associates' training and professional development programs and events and provide support with troubleshooting education-related technical issues and answering departmental inquiries. Assist in support functions related to continuing education (CE) and non-CE training and Texas Real Estate Commission (TREC) CE credit posting.

Job Duties and Responsibilities (Essential Job Functions)
Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

Training and instructional design support (30-40%)
• Perform daily office operations, which include maintaining a professional office appearance, updating course materials, maintaining files, and record keeping. Answer phones, greet and direct visitors, schedule appointments, and assist with internal communication (which includes email newsletters, slideshow presentations, course handouts, etc.)
• Teach individual and group technology training classes on our education platforms. Training may be in-person, virtual, or hybrid.
• Monitor in-person, virtual, and hybrid classes and enforcing TREC guidelines during the classes.
• Schedule and set up sales associates' training and professional development programs and events and assist with registrations for classes and events.
• Develop, update and assemble training and presentation materials, including handouts, online documents, how-to videos, and materials for new and current technologies, including web-based systems, software, hardware, and other office equipment and communication technologies.
• Help identify training needs in the organization through the evaluation of educational surveys.

Administration (30-40%):
• Maintain class registration, completion information, and other training records.
• Report to regulatory agencies as needed, such as the TREC.
• Set and break down the training room and kitchen and order supplies as needed.
• Assist with training and responding to agent technology or licensing questions.
• Act as a liaison between sales associates and office management/staff.
• Complete and report course attendance to applicable parties.
• Organize, update, and maintain lunch sponsor spreadsheets and coordinate with vendors.
• Contribute materials for education-related marketing efforts.
• Onboard new agents, educating them about our training programs and tracking their attendance.
• Attend staff and agent meetings, in-person/virtual/hybrid, to present and promote the company’s available offerings. Participate in the roll-out of new technologies.
• Act as a technical resource for agents and staff. This includes responding to questions, providing one on-one training, and assisting with hardware and troubleshooting software when visiting offices.

Systems analysis support (10-15%):
• Communicate with staff and agents to determine and resolve education-related technical issues.
• Troubleshoot problems, which include trying to recreate the issue, examining the requirements, and determining whether the issue is valid or should be a feature request.

Technical (10-15%):
• Create data reports and charts.
• Maintain and update company intranet(s).
• Maintain and update Google sites for various programs.
• Enter class information and sync the training calendars in the registration platform, Zoom, and various Google calendars.
Perform any additional responsibilities as requested or assigned. (0-10%)

Performance Expectations
• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities.
• Follow the company HR Policy, the Code of Business Conduct, and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications
Education:
• Associate's degree in business administration, education, communications, or related field; or equivalent work experience and knowledge.

Experience:
• Minimum of 2 years of education and/or office administration experience.
• Real estate experience is preferred, but not necessary.

Knowledge and Skills:
• Demonstrated proficiency with computers and related technologies.
• Strong oral and written communication skills, including the ability to deliver effective presentations, lead professional meetings, and conduct business in diverse situations.
• Excellent interpersonal skills with proven leadership capabilities.
• Strong analytical, problem-solving, and sound decision-making skills.
• Project management expertise with the ability to prioritize, manage multiple tasks simultaneously, and maintain a strong attention to detail.
• Ability to create clear, engaging training materials, including manuals that incorporate graphics and high-quality written content.
• Consistently maintains professionalism and meets established deadlines.
• Ability to adapt quickly and effectively within a fast-paced, evolving environment.
• Customer-focused mindset, with a commitment to supporting agents, vendors, and internal stakeholders.
• Self-motivated with a drive for continuous technical and professional development.
• Proficient in desktop and web applications, including Zoom, Google Workspace, and Microsoft Office products.
• Strong desire to learn and develop new technology-related skills, with a particular interest in AI.

Other Information
• Ability to travel to different offices to provide training.
• Ability to monitor department email and phone messages.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer