Training Administrator

This position administers, organizes and conducts company training programs on company forms, processes, marketing services and technology applications for agents, managers, and employees.

Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

1. Plan, organize, and conduct training programs and seminars for new and existing real estate agents and staff on real estate and business activities, company procedures, marketing services and technology applications. (40-50%)
2. Research material and recommend new training programs and changes to existing programs. (30-40%)
3. Attend staff and agent meetings to present and promote the company’s available technology. Act as a technical resource to agents and staff. (15-20%)
4. Confer with management to determine training needs. Create and write training manuals and materials using professional formatting and graphics. Compile, organize and distribute training materials. (10-15%)
5. Attend and participate in new agent recruitment and existing agent retention activities. (5-10%)
6. Perform any additional responsibilities as requested or assigned. (0-10%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Associate’s degree in information technology, marketing, human resources or related field; or equivalent work experience.

Experience:

• Two plus years of training or customer service experience.
• Experience with real estate industry technology programs preferred including technical and operation knowledge of MLS systems.

Knowledge and Skills:

• Excellent oral and written communication skills, including presentation skills. Ability to teach class and be a discussion leader.
• Ability to create training manuals using professional formatting and graphics and high quality writing skills.
• Effective interpersonal skills and leadership abilities with service orientation.
• Desire to constantly learn new technology related skills.
• Ability to handle multiple tasks and projects concurrently.
• Team oriented skill set with emphasis on setting goals to achieve.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Ability to travel to different offices to provide training.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer