Training and Change Analyst

About the role
In this role, you'll drive the people side of digital transformation, developing, designing and delivering training across the City's flagship Asset Customer & Employee (ACE) program and broader Digital, Information & Technology (DIT) portfolio. You'll shape the training approach and content, drawing on best-practice methods, with the support of a close-knit Change & Service Innovation team.

You'll create engaging learning experiences that build confidence, capability and adoption, partnering with vendors, subject matter experts and business leaders to deliver impactful training that sticks.

Beyond training, you'll play a key role in helping teams navigate change, conducting impact and readiness assessments, analysing stakeholder needs, identifying gaps and supporting the successful transition to new ways of working.

Working across a range of high-profile digital initiatives, you'll combine change management, training and project delivery expertise to help shape the future of how the City works, ensuring our people are ready, supported and equipped for success.

Work type: Fixed term Full time (24 months)
Classification: Band 7 at $109,342 pa plus super

Key responsibilities include:

• Develop, design and deliver engaging training solutions that support digital transformation and system adoption, applying best-practice approaches.
• Identify training needs and continuously improve learning through feedback and performance insights.
• Collaborate with stakeholders to deliver practical, role-based learning experiences.
• Build strong relationships with project teams, vendors, SMEs and super users, providing guidance and support to help deliver consistent, high-quality training across digital initiatives.
• Assess organisational impacts and readiness for change, helping teams successfully transition to new systems and ways of working.
• Partner with stakeholders across the organisation to identify risks, support engagement activities, and ensure change initiatives are well understood and effectively managed.
• Monitor and evaluate change outcomes, gathering feedback, reporting insights, and supporting continuous improvement across digital transformation initiatives.
• Work with the Senior Change Lead and ACE and DIT project leaders to plan and prioritise training delivery across multiple, concurrent and sometimes competing initiatives.

About you
To be successful in this role, you will have relevant qualification in Learning & Development, Human Resources, Organisation Psychology, Commerce/Business, or significant professional experience.

Essential Experience:

• Demonstrated experience conducting training needs analysis and designing and delivering training programs using a range of methods.
• Demonstrated experience coordinating, coaching or supporting subject matter experts, super users or trainers to build sustainable capability.
• Demonstrated ability to design role-based, scenario-led training content that reflects real workflows, rather than generic, one-size-fits-all material.
• Demonstrated people and stakeholder management skills to support, influence and collaborate with diverse stakeholders.
• Certified in a Change Management methodology, Prosci preferred (desirable).
• Experience with learning management systems (LMS) or digital adoption platforms (desirable).

Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now!

Child Safety Responsibilities  
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy. 

Diversity and Inclusion 
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience. 

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Enquiries: Anna Handberg | Senior Change Lead | Anna.Handberg@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

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